Locked
Discussion interactions are currently paused.
Anyone having trouble with Ebay gift cards?
So, I have been on Ebay around 17 years, buying, and I used to sell. In that time, I have gotten Ebay gift cards for Christmas, birthdays and other special days. I got a $50 gift card from my wife for Father's Day she purchased from the grocery store. After Father's Day, we went on vacation, and when we came back, 2 days ago, I tried to use my Ebay gift card. I spent about $30 on a car part, and had about $19 left over. I went to buy another car part, and when I went to pay, the card number came up with a box next to it on the check out screen, which I selected, then it said there was an error and I could not use it. I refreshed, then it no longer showed the card balance, and if I manually entered the card number it said error. I checked the balance on my card thru Ebay, and it said $0.00 using the balance checker. I got on chat with an account rep who said it could be of suspected fraud, and she'd try to get my card balance unfrozen in 48 hours. Yesterday I got an email stating that;
"
Thanks for contacting us about your concerns regarding the frozen gift card.
We need specific documentation to complete your request.
For physical gift cards, all of following information is required:
- A photo of the back of the eBay gift card(s) with the redemption code(s) and bar code(s) visible
- A photo of the receipt used to purchase the eBay gift card(s)
- A handwritten note containing your eBay username and the current date. The handwritten note must be included in every photo."
I was able to take pics of the card, and added a note with date, but how do they expect me to get a receipt for a GIFT card, when I didn't buy it? The whole point of a gift card is it is a gift. Asking for a copy of the receipt from the giver is tacky. Besides, I asked my wife who said she bought the card at the grocery store while buying food and she's not sure where the receipt is. So, now I am in limbo here. I told Ebay if they really suspected fraud to call my local police department and file a complaint, otherwise, I should be presumed innocent and have my balance restored asap, as I have been a pretty reliable Ebay member. I need these parts and I am beyond **bleep** off at this point.
Has anyone ever run into this issue? This will be my last time asking for a Ebay gift card when people ask me what I want for my birthday or Christmas. I can't imagine Amazon doing this stupid nonsense, but if they do, I'll stop using them as well. End rant, thanks for listening. - Sirex
kh-taylarie
·3 years agoDue to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
robrea743
·3 years agoI bought several card in the month and over $150 dollars.I think the card should be taken off the market.Someone printing card is code taking the as produce.ebay need to investigate this.I never any ebay cards again. APPLE CARD AMAZON STEAM VANILLA VISA ARE ALL USED WHEN YOU BUY THEM .THEY HAVE TO BE TAKEN MARKET.I have lost several dollars and **bleep**
mesag-6355
·3 years agoI lost $150 on my Ebay card!! Will never use Ebay again..