Account Status/Unable to print shipping labels/payouts on hold??? | Payments

newchew25 · 2025-09-16T20:45:28.569000Z

I have a pending refund for an item that I was unable to ship to a customer. As soon as I realized that the item was too large to ship (I am new at this), I contacted the customer and told her the situation with no response for several days. I contact her again, just to see if I could get a response in how to proceed and she replies that she wants a refund. I tried issuing a refund, and ebay wouldn't allow me to refund with my own funds and there was enough funds to process the refund. Now, the buyer has opened an INR claim and I'm still unable to give a refund and also unable to do anything but basically make money for ebay and screw myself. So, I can make sales, can't ship them...and I can list items but never get paid??? This is somewhat ridiculous considering I've gotten NO COMMUNICATION from ebay. No message nothing except a red banner on my payout page saying my account is on hold until further details are looked into (something like that). Anyone else know what the heck is happening? Oh, and it says 5 days for them to get these details and it's been days, no communication as to what they want/need. I'm at a loss at this point.

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Account Status/Unable to print shipping labels/payouts on hold??? | Payments | eBay Community