Account restriction available funds cannot be transferred
New seller on eBay, sold first batch of items worth over $23,000 ( 17 units ) shipped 14 via fedex, then 3 via Canada post , uploaded all tracking details, fedex items were delivered, Canada post was also delivered but buyer says he received fedex shipment but not Canada post items whereas tracking shows items have been delivered, I requested a call from eBay to inform them of the ordeal . Few days later Canada post items were found by the buyer, I also let eBay know about this. Funds were held for 30 days and supposed to be released feb 21 and feb 22. Today is 25th and nothing yet, I called customer care they claimed to have sent me an email which I didn’t receive, the only email I received was concerning tracking information of items shipped which I couldn’t reply to and I called them instead. I just shipped another set $6,000 worth with an estimated payment release date of march 22nd. How am I supposed to run my business and get new items if I am not paid on time. This is really depressing.
called customer care everyday, they said account is still under review , account specialists haven’t responded to their emails yet. I have bills to pay, and this is so frustrating as I beginning to think the best possible legal action.
hilbanito
OP2 years agoI will call them everyday for the next 60 days until I get my money then . This is crazy , buyer has confirmed receipt of all packages sent, 30 days hold has expired, it’s been 42 days now, if they say at the beginning it’s 3 months before I get paid I would look elsewhere to sell my wares.
fab_finds4u
·2 years agoFor shipped items the buyer confirming delivery is not the proof that eBay goes by that it is delivered. They want to see "delivered." And "signature" if applicable in online viewable tracking.
They don't message you and tell you about payment holds. They expect your to read about selling and getting paid before you list.
fab_finds4u
·2 years agoExpensive items listed by new sellers are called theft magnets.
What happened to the isting limit policy that says new sellers can list 10 items, $500 total per month?
hilbanito
OP2 years agoWell if they did that , they will be on the loosing side , because of others like me who sell high value items .
bonjourami
·2 years ago"Well if they did that , they will be on the loosing side , because of others like me who sell high value items "
You are a newbie selling expensive items, with no selling history here. If they ask for receipts, and you dont provide them, your funds will eventually go to your states unclaimed property division...maybe.
hilbanito
OP2 years agoI have receipts I can provide all of them
fab_finds4u
·2 years agoHigh end items are fine to sell after you've cut your teeth on some inexpensive items. Scammers look to steal or get free items from newbie sellers. They think inexperienced sellers don't know all the rules and are easily tricked with fake payment receipts. Sometimes the competition will buy an expensive item and return an empty box which will discourage the new seller and they'll stop selling here if they're getting ripped off.
This doesn't happen as much with experienced sellers.
hilbanito
OP2 years agoSo before sending I take pictures of the item sent , and ask the buyer to confirm receipt of the pictures sent once delivery has been completed
kensgiftshop
·2 years agoAll your pictures will prove is you can take pictures.
Buyer can still file an INAD and ship back an empty box and you would have to refund.
hilbanito
OP2 years agoWow, that’s scary. Update from the team , last week they asked for tracking information for items I already shipped and uploaded the tracking details on the portal, don’t they have access to those Details, if they don’t I already submitted tracking info to the call representatives. Well I uploaded as needed, got a response today morning I should upload receipts,( why didn’t they ask for everything at once instead of waste time ) I added my driver’s license and utility bill to the purchase receipt to avoid getting an email next week requesting for them 😂😂😂😂
hilbanito
OP2 years agoLatest update, got an email this evening saying my account has been permanently restricted after submitting the required documents. I called customer care and they said its because they want to work on releasing my funds to my bank account. eBay is really strange .
hilbanito
OP2 years agoNow my account has been permanently restricted, this is really bad, they are saying I wouldn’t get my funds until after 2 months . I can’t wait for 2 months . I guess I have to take them to court .
lakefor94
·2 years agoIf you are speaking with the overseas, "get a callback reps", they more than likely do not really know when you might get a payout.
Here in the states, those funds are transferred to the seller's state to unclaimed property and the seller can pick up the money there. It is quite an extended timeframe, perhaps up to 6 months. Not sure anyone could give a seller the exact date.
I dont know how that works in Canada. Unless the laws are different in Canada, you will have a tough time suing eBay because to the eBay User Agreement you are binded to when you listed your first item.
fab_finds4u
·2 years agoHonestly, I hope you do get the funds in 60 days. Though don't count on it.
When you're permanently suspended eBay doesn't like holding the bag if a buyer files a chargeback, which most cards allow for 6 months.
Just saying don't rely on something said in a call back. They read from scripts and tell you anything to get you off the phone and on to the next call. They've been known to give you the wrong information.
12345jamesstamps
·2 years agoSelling the same thing 17 times I will assume eBay will ask for the receipts of them that you purchased. Not just one receipt but something showing 17 you purchased.
Doesn't matter if items have been received...feedback received...tracking.
You sold a lot in a short period of time.
kensgiftshop
·2 years agoI can't believe they let a new account sell $23,000 worth of items.
When I signed up, it was a year or more before I could list that much.
lakefor94
·2 years agoWe have not seen the barrage of posts lately for increasing selling limits.
Perhaps the payment holds have eliminated the need for some of the selling limits?
lakefor94
·2 years agoYou mentioned your account is "under review".
Has eBay requested purchase invoicing as from where you purchased the products?
If not, then you should get paid within 30 days of delivery dates.
These days, sellers need some operating capitol to jump into online selling as you have.
hilbanito
OP2 years agoThey didn’t request any Details from me.
lakefor94
·2 years agoYou are in good shape then. I would have mfg or distributor invoicing ready just in case.
Once you have established consistent sales the holds will be lifted. If a seller is infrequent, the holds will always be part of the equation.
hilbanito
OP2 years agoThanks a lot ðŸ™
kensgiftshop
·2 years agoThey probably will be asking for receipts for all those new $1000 items.
monica-sells
·2 years agoIt can be annoying when you're getting started....similar to engaging a bank for your business. As an example, they will only give you a credit line of 1000 bucks until you have a relationship with them, then they increase that credit line the longer you are with them.
In ebay's case, their policies (which you agree to when submitting or listing an item) clearly spell out the possibility of a "hold".
which links to this page:
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
Pretty clear and concise policies.
Be patient, it looks like you are having success with your listings. After establishing yourself, you are looking at 36-48 hour processing times.
hilbanito
OP2 years agoI just need a time frame , because it’s over 30 days now, it’s really frustrating