Ebay Envelope Option (Free Shipping Nightmare)

Summary: La discusión aborda el problema de utilizar la opción de sobre de eBay, que ofrece envío gratis. Sin embargo, no se proporcionaron detalles adicionales en el contenido.

I hope someone can understand what I'm saying here and come up with a fix. I am about to drop several items I sell on here because it's causing me to many headaches.

Ok, we all know there are items sold on here that other people sell as well. That's a given. I'll try to make it simple.

Example: I can sell my item for $5 + $6 USPS Groundsaver and make $2 after everything is paid, cost+Ebay fees,Shipping Cost. The Issue it won't sell because no one will buy my item because it's $11 with "Free Shipping" Let's be real, I can't sell my $5 item, pay fees and $6 shipping because I will lose money...

Here's what I am forced to do because my competition does it. The "Ebay Envelope" option, this is an available option for the item I sell, so everyone uses it to get the prices down. Now I have to sell my $5 item for $5 + $0.74 (currently) "Free Shipping". I have to use this option in order to be competitive or I get no sales. So what's the issue??? Well this option takes USPS 7-10 days on average, sometimes longer to deliver the item. I have people open return requests because the item hasn't made it yet. More than once the item has arrived after the refund was issued and I suspect some people don't report when they received it after the refund has been issued.
The ebay envelope shipping option has caused so many headaches because it sucks. It shouldn't be available as an option for anything more than a piece of paper. At the $0.74 stamp rate, USPS has told me anything in the envelope needs to only be paper because it will get destroyed when it goes through their sorting machines. that's one reason they don't make it sometimes. You can bypass this option but you have to pay extra for it, again this deletes all profit.

Ebay Envelope option, doesn't even need to be available for certain Items across the board. It is causing both buyers and seller issues and frustration. Again, I only use it because profit margins are so slim, it's the only way to be competitive with other sellers.

My best option at this point is pretty much to stop selling these items on ebay.

spydee00

403 View listings

Posted 2 months ago·Last reply 2 months ago

1 comment

christworks

·2 months ago

1255 View listings

@spydee00 wrote:

I'm not sure what all you are trying to send in an envelope, but by looking at your listings the O-Ring is the only thing that I'm certain will make it through the sorting machines in an envelope because it is flexible. You cannot have anything rigid in the envelope, and the envelope must meet the ESE criteria.

The only way to ship those via eBay Standard Envelope and at least get some tracking on it would be to list them in an eligible category. This way you can offer ESE to the buyer, and when you go by the label ESE won't be grayed out. Although ESE comes with up to $20 in insurance, I do not believe it will pay out if you ship something that is outside eBay's criteria.

I think you need to read up on how eBay Standard Envelope works. Every buyer gets an estimate delivery date. Buyer cannot open return requests unless they have recieved an item. A buyer can open an Item Not Received case but only after the last estimated delivery date has passed. If buyers are opening return requests and you are refunding them, you are doing things wrong.

If a buyer opens an Item Not Received case when you use an eBay Standard Envelope, you are protected by eBay, but as I noted above likely not when you ship something outside of the ESE criteria.

Here is the link to the information above.. It is vital you make sure your envelopes meet the criteria that eBay sets out in that link. If you are having consistent problems with buyers not getting their ESE orders, you are likely not following eBay's criteria.

Sometimes that is what you have to do.