I have been getting a 518 error for GetOrders Call (Trading API) for more than 24 hours.

Hello eBay community.

I have not faced this problem before and have been unable to resolve this issue as yet. I am getting the following error for a specific API call "Trading API > GetOrders" for more than 24 hours now:

<Errors>
<ShortMessage>Call usage limit has been reached.</ShortMessage>
<LongMessage>Your application has exceeded usage limit on this call, please make call to Developer Analytics API to check your call usage.</LongMessage>
<ErrorCode>518</ErrorCode>
<SeverityCode>Error</SeverityCode>
<ErrorClassification>RequestError</ErrorClassification>
</Errors>

I have reasons to believe that I have not hit any limits especially within the past 48 hours.

Usually a limit exceed error would reset every hour however the eBay API has been throwing this error for more than 24 hours now. Not sure what to do. Any help would be appreciated.

ja13281

Posted 3 years ago·Last reply 3 years ago

3 comments

shipscript

·3 years ago

111 View listings

@ja13281

This may be a long shot, but during the same period, Inkfrog users are reporting a similar error on the open forums when creating a new listing. There may be a relationship in the way the both calls are metered (or the timing of these errors may just be a coincidence).

https://community.ebay.com/t5/Seller-Tools/Inkfrog-error-You-have-exceeded-the-daily-limit-so-access-for/m-p/33571249

ja13281

OP3 years ago

Hi @shipscript

Thanks for the response. I am still in process of identifying how we ended up hitting the limit however, after spending a lot of time digging out information it appears to be an issue with the total API call limits for individual calls (mine was GetOrders) included in the Trading API using Auth'nAuth. Once we hit the total limit, it does not reset every hour instead it resets at 12:00am Pacific Standard Time.

shipscript

·3 years ago

111 View listings

Thanks for reporting. Good to know.