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Orders, resolutions and feedback API | eBay Community

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Orders, resolutions and feedback API

Created May 5, 2026

0 members

178 discussions

ieyecare
PLEASE HELP GET MY MONEY BACK

Dear all: I need your help. I recently paid for an item after back and forth texting with a seller. He finally agreed to the sale but I couldn't pay him through Ebay at the time. He then asked me to pay through PayPal, bypassing Ebay. I researched this practice and found out it was not advisable. He then agreed to get pay the original way. I paid through Ebay and got an email saying the item had been sent. However, there is no tracking number in the email! My bank has paid for the item and I have yet to receive it. The seller has stopped answering my texts and emails. On top of this, the purchase does NOT show on my account, ANYWHERE! I realize I might been taken but can't find a way to file an Ebay complaint since there is no purchase history. Can anyone tell me what to do, please? Thank you kindly.
2 weeks agolast reply 2 weeks ago
2
robpas_11
Seller Feedback
I'm struggling a bit to understand how the seller feedback works on Ebay. I purchased a Global Vegetable Knife recently that when I received it was obviously fake (balance of knife way off and no sand in handle that Global adds to perfectly balance their knives). Shame on me as I should have known because the price was too good to be true for an "open box" item (the box it came in was not the global branded box that was pictured in the ad btw). I left negative feedback of the seller to warn others. The seller offered to allow me to return the knife for only $10 if I left positive feedback (though did not dispute the claim that the knife was fake). Since I only paid $23 for the knife it wasn't worth the hassle of returning. Anyway, i just checked the seller's feedback and my negative feedback is still not showing up (seller still has 99% positive feedback with only blemish being neutral). How can this be? Is ebay or the seller able to delete legitimate negative feedback? If that is the case, it gives me pause about doing any more business on ebay.
3 weeks agolast reply 3 weeks ago
1
seller_news_team
The Community site will be read-only from June 11 - 15
Read more here: https://community.ebay.com/t5/Announcements/New-Platform-Same-Amazing-Community/ba-p/35635703
1 month ago
0
netgains26
account registrstion
Hi eBay team, My developer account registration was rejected with the generic "data or other irregularities" message. I have submitted the appeal form and have not received any response. Kindly advise as to how we can work together to clear any issues that would allow the account to be opened. Happy to provide TestFlight link, App Store listing, business registration, or any additional verification required.
1 month agolast reply 1 month ago
2
wptchampion
New Developer Account Registered Wrong Account?
I have an ebay account (over 20 years) and registered for the developer site. When asked I decided to use a different name than my main ebay account and tied that into my current ebay email address. Is there anyway to delete this and use my original ebay name tied to my email? I did not realize you needed to use your current ebay account name to register. I keep getting an error when trying to access the site and I think its because I have 2 different ebay names tied to one email address. Thanks.
1 month agolast reply 1 month ago
1
ardonis-2000
New Condition Requirements for Fashion Categories?
356 items could not be listed in the Fashion category yesterday evening. The error message was: Spoiler (Highlight to read) <Errors> <ShortMessage>Bitte verwenden Sie die neuen Bedingungen und Beschreibungen zur Bewertung des Zustands.</ShortMessage> <LongMessage>Die Aspekte Bewertung, Grader und Kartenzustand entfallen bald. Bitte verwenden Sie die neuen Bedingungen und Beschreibungen zur Bewertung des Zustands.</LongMessage> <ErrorCode>21920370</ErrorCode> <SeverityCode>Warning</SeverityCode> <ErrorClassification>RequestError</ErrorClassification> <Errors><ShortMessage>Bitte verwenden Sie die neuen Bedingungen und Beschreibungen zur Bewertung des Zustands.</ShortMessage><LongMessage>Die Aspekte Bewertung, Grader und Kartenzustand entfallen bald. Bitte verwenden Sie die neuen Bedingungen und Beschreibungen zur Bewertung des Zustands.</LongMessage><ErrorCode>21920370</ErrorCode><SeverityCode>Warning</SeverityCode><ErrorClassification>RequestError</ErrorClassification> I assume that this refers to the new ConditionDescriptors container. However, get_item_condition_policies returns the following for category 63863, for example: [itemConditionPolicies] => Array ( [0] => Array ( [categoryTreeId] => 77 [categoryId] => 63863 [itemConditionRequired] => 1 [itemConditions] => Array ( [0] => Array ( [conditionId] => 1000 [conditionDescription] => Neu mit Etikett [conditionHelpText] => Brandneu, ungetragen, mit Etiketten oder in Originalverpackung. ) [1] => Array ( [conditionId] => 1500 [conditionDescription] => Neu ohne Etikett [conditionHelpText] => Brandneu und ungetragen ohne Etikett oder Originalverpackung. ) [2] => Array ( [conditionId] => 1750 [conditionDescription] => Neu mit Mängeln [conditionHelpText] => Ungetragen, aber mit sichtbaren Mängeln. ) [3] => Array ( [conditionId] => 2990 [conditionDescription] => Gebraucht - Hervorragend [conditionHelpText] => Wie neu, bereits getragen, aber nur mit wenigen oder keinen Gebrauchsspuren. ) [4] => Array ( [conditionId] => 3000 [conditionDescription] => Gebraucht - Gut [conditionHelpText] => Leichte Gebrauchsspuren und/oder sichtbare Mängel. ) [5] => Array ( [conditionId] => 3010 [conditionDescription] => Gebraucht - Akzeptabel [conditionHelpText] => Deutlich sichtbare Mängel, starke Gebrauchsspuren und/oder fehlende oder beschädigte Teile. ) ) ) ) So, no data regarding the conditionDescriptors. Does anyone have an idea of what else needs to be specified so that the items can be listed?
2 months agolast reply 2 months ago
1
trainvideodepot
API to combine multiple orders from same buyer, same address?
tl;dr API to combine same customer/address orders. I often (daily) get customers that order 1 thing, checkout completely, order another, checkout completely, etc. They are more elderly and don't all understand the concept of a cart. I offer free shipping. When filling orders on the website, I can group the same customer/address, COMBINE them and checkout. To my knowledge, I can't ship ONE of the orders, and then post that same tracking to other orders. The system won't allow the "reuse" of that tracking number (even though it's not being reused). I want to have my web backend bring in orders from eBay and allow me to much more easily deal with orders on my system. But is there an API that would allow me to COMBINE orders? And if not, how would I do that? I sell 4 ounce media products. If I ship 1, it's $4.47. If I ship 4 together, still $4.47. Apart $17.88.
3 months agolast reply 2 months ago
1
buy_it_now_ny
Api.ebay.com is down - DNS resolution failure
We all understand that eBay has been down / under a DDoS attack. The site is back up, but it's been ~21 hours since the issue started, and most of the APIs are still inaccessible. (Trading, Post-Order, and a number of the selling REST APIs are down.) Is there any update to be had from eBay?
2 months agolast reply 2 months ago
4
cb08973
Account Registration
Hello, My application for the eBay Developers Program was recently rejected, and I’m hoping someone from the developer team or community might be able to help clarify why. I’m currently a student working on a programming project that involves building a tool to analyze marketplace listings using the official eBay APIs. The goal of the project is to learn more about API integration, marketplace data structures, and software engineering practices. I submitted my developer account application so I could access the standard APIs, but it appears to have been automatically rejected. I believe this may have been a mistake, as my intended use is purely for educational and development purposes. If anyone from the developer support team could review my application or advise on what might have caused the rejection, I would really appreciate it. Best, Christian
3 months agolast reply 3 months ago
1
dexit71
My developer account registration was rejected without explanation. How can I resolve this?
I’m building an app that uses eBay APIs to display recent item sales, and I’d like to understand why my developer account was rejected so I can correct any issues and reapply.
3 months agolast reply 3 months ago
1
skyler_floyd
Developer Login
So, im trying to login to the ebay developer program, and i keep getting denied after 24 hours of waiting. No reasons why, or anything of the such. Is there a work around this?
4 months agolast reply 3 months ago
1
chickmanin92
Who do I contact to get API access?
I've signed up but it says: Your account registration was rejected due to problems with the data provided or other irregularities. If you believe this rejection is in error, please see our FAQs and Contact Channels page or work with your eBay representative directly. Well I don't have ebay representative, a contact channel or an FAQ that obvious. Username is: chickmanin92 Thanks in advance
4 months agolast reply 4 months ago
1

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