Where to file claim against false negative feedback? | New to selling on eBay

honest_humanitarian · 2025-06-10T01:20:17.812000Z

I received my first ever negative feedback this week from some guy of "never received the item! What are the rest of y'all talking about!" Where is the proper place to dispute / file a claim / ask eBay for a revision on this false negative feedback? ALL orders I ship out are thru eBay standard envelope thru USPS and come with tracking / automatic tracking. All history on the order says that the item was Delivered to the address for the buyer. Last night I messaged him of hey man you didn't receive the item? Of I'm trying to make it right for the buyer so that he can do a revision on the neg feedback. The buyer replied to me with a long explanation and deep apology of he did indeed receive the item and was thinking of a different order / company, and is sorry for the mishap. The buyer seems pretty dumb and scatter brained and still hasn't revised the false feedback of its still on my profile of now I'm at 99% positive feedback instead of 100% that I have been for months. Where is the proper channel to open a case with eBay of buyer feedback claimed that he never received the item but USPS tracking does indeed show he received the item... Ty very much friends

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Where to file claim against false negative feedback? | New to selling on eBay | eBay Community