Unable to cancel label or update/add tracking number
I had a seller purchase two items so I shipped them together under one tracking number. I am unable to cancel the label or add the correct tracking number to the 2nd item. The 2nd item is showing shipped and paid, but status is label printed awaiting shipment. I did message the buyer to let him know both items were shipped . How can I get this corrected?
Thank you!
1 comment
arraus
·2 weeks ago@midwestrusticjunkies
I'm trying to brainstorm reasons this could happen...
Sometimes eBay's tracking isn't correct or up-to-date. Go to the Carrier's website and track it. Make sure you click to See more details. Much of the time, it defaults to high level tracking info but there is a link to see more.
Wait until it gets delivered. It might work itself out. It sounds like you provided the Buyer the tracking info in Messages. That's good.
Hope this gets resolved. I wouldn't do anything YET. Usually, these weird delays correct themselves (and eBay CS can do nothing about it but tell you to wait).
That's my brainstorm and opinion anyway. I hope that helps!