I cannot send the purchased product | New to selling on eBay

tom7peter · 2023-05-05T15:01:16.625000Z

Hello I cannot send the purchased product because it is lostWhen I advertised it a few months ago, I had it, tried it, put it away on a secluded table. Now it has been bought,but I can't find it anywhere.I have written several times to eBay and to the buyer. The buyer said no problem.Now refunds are not allowed either, it says:"Due to an open case regarding your order, you cannot send a refund at this time."I have not received the money anyway, it is still with Ebay.Before that, it appeared that they would deduct a $20 commission from $100.Should I still pay Ebay a commission if the sale fails? Thank you for your reply

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I cannot send the purchased product | New to selling on eBay | eBay Community