I asked the eBay support team to help me with a product that did not arrive.
Hi I asked the eBay support team to help me with a product that did not arrive.
The eBay support team told me: Outcome The case was decided in the buyer's favor.
More infoWe didn't receive valid proof of delivery from you.
I am really sad about this outcome
the shipment tracking number shows that the shipment was delivered to the buyer's address
Also I contacted the German Post and they told me that the shipment was delivered.
I also have pictures of the shipment before shipping and a picture of the postal receipt for the shipment, but when I try to enter the case to upload new pictures and information, eBay tells me this message: We are unable to upload your file(s). Please try again. What do I do now to prove this to eBay?
6 comments
angelno_14
·1 year agoSimply having tracking is not enough.
When a buyer opens an Item Not Received dispute, you need to enter the tracking number into the dispute before eBay makes a ruling.
https://www.ebay.com/help/selling/managing-returns-refunds/help-buyer-item-didnt-receive?id=4116
smile122
OP1 year agoI did this I updated the tracking number and also when I contacted eBay support I added the shipment tracking number to my message.
12345jamesstamps
·1 year ago'updated the tracking number'...was that done in the 3 days allowed and not after?
smile122
OP1 year agoI remember doing this on the first day when I saw the buyer had opened a case. I probably had to update the tracking number more than once to make sure eBay added it to the case.
bonanza125
·1 year agoOnce the case is closed there is nothing that can be done. All Ebay would have needed was the tracking number. The pictures of the shipment would have done nothing for this case. This is an item not received case.
kensgiftshop
·1 year agoWhen a buyer opens an INR, you only have a couple days to provide tracking showing the item was delivered.
Sounds like you failed to do that.