Ebay violating thier own policy , im going to small claims!
I'm a new seller on ebay I have excellent reviews in my etsy shop with that said im quite upset over ebay clearly and blatantly violating thier very own policy . I listed my second item for sale on ebay , first one went great and left a 5 star review however after a few days I decided to offer my Current item for a BIG discount to get a "quick" sale I stated in bold letters price only valid for 3 days if item isn't sold ill be removing it and selling it full price in my etsy shop, well when I listed this item I listed it as buy it now only, checked off the " require immediate payment", well the item sold so i thought...ebay allowed the buyer to purchase the "buy it now" listing WITHOUT ANY PAYMENT METHOD ON FILE , ebay states I have to wait 4 business days before I can cancel for non payment, the agent clearly confirmed that is against thier policy for allowing a buy it now purchase to be completed with out up front payment...well I've kindly messaged the buyer no replies with the weekend falling just 2 days post purchase I am forced to keep my item off the market from all platforms until the buyer decides if they want to pay or not, which in turn is causing me to loose revenue from all the other watchers !! WHY is this allowed to occur ? If I violate thier policy I have to deal with consequences but buyers can just cause financial issues and inconvenience to sellers because ebay only seemingly protects the buyer. Thier policies are allowing open doors for scammers and irresponsible and immoral buyers, what's the point of advertising ebay policy if you blatantly violate your own policy....your obviously asking for court and legal fees! Im filing one come Monday im tired of big corporations getting rich of little people yet running over the very same people that helped get them there by NOT ENFORCING the policies they set in place supposedly to protect us. I was told if there isnt a payment method on file for a buyer then ebay gives them 4 days DESPITE thier policy statement of buy it now listing requires immediate payment up front , so instead of declining the purchase they allowed it anyway and I have to wait over a week to relist the item! That's breach of terms of the ebay user agreement CLEARLY! Now I'm having to wait longer to sell my item , it's like ebay is holding my item hostage for a week....this is NOT OK no other platforms allow someone to buy something with no valid payment method on file, let alone approve the purchase and give them 4 business days to pay.. all the while holding up potential buyers from having the opportunity to purchase it...
kensgiftshop
·2 years ago@willnee_8227
Hows the small claims going?
reallynicestamps
·2 years agoI'm a new seller on ebay
EBay puts a Hold on customer payments to new sellers for 21 days.
You can use the Held funds to buy a shipping label, which eBay offers at a discount from counter prices.
Do you have your Managed Payments account set up? Because without that eBay cannot transfer money to your checking account.
I listed it as buy it now only, checked off the " require immediate payment",
Apparently you didn't check off IPR.
The buyer has 96 hours to pay, after which you can cancel the transaction.
The deadbeat gets a Strike and cannot leave Feedback.
ebay allowed the buyer to purchase the "buy it now" listing WITHOUT ANY PAYMENT METHOD ON FILE ,
Again, this would indicate that the IPR option was not used.
the agent clearly confirmed that is against thier policy for allowing a buy it now purchase to be completed with out up front payment..
Well, no.
Buy It Now is not Immediate Payment Required.
Again, it seems you have the two confused.
The buyer has 96 hours to pay, unless IPR is opted in.
Also. Were you on the phone?
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://www.facebook.com/ebay— Message button in upper right on landing page.
https://www.instagram.com/ebayforsellers/

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
finereelsonly
·2 years agoHi. I’ve had them do something very similar to myself. I am ready to file civilly. I’m tired of giving hours to customer service only to be lied to. So this time I recorded every time that customer service blatantly lied to me. I’m positive they are not entitled to tell you what you want to hear while violating their own policies. I’ll put the time into it, I’ve had enough. They’ve done nothing but bad things to my store.
kensgiftshop
·2 years agoWhat policy are the violating?
You don't have a store, you're just using the free listings they give you.
1786davycrockett
·2 years ago@willnee_8227
By the way -- you are in violation of your contract with eBay by promoting your Etsy store, using your Etsy email contact information on your eBay "About" page.
You might wish to delete that before your big trial date in Small Claims Court.
fab_finds4u
·2 years agoThat eBay rep told you what you wanted to hear. They were wrong.
eBay only requires a payment method up front for best offers. If you accept the offer it's paid. But you still do not get the money for 30 days if you are a new or infrequent seller or the item is over $1000.
You can require immediate payment required on Buy Now but that still does not force an immediate payment. It will keep the listing alive until they pay, meaning if they don't pay immediately someone else can come along and buy it. Who pays first gets it.
In small claims court what damages will you claim that eBay owes you?
reallynicestamps
·2 years ago@fab_finds4u
eBay only requires a payment method up front for best offers....You can require immediate payment required on Buy Now but that still does not force an immediate payment.
You have that exactly backwards.
Best Offer usually involves a little haggling, but even if not, one or the other may not be near the computer when an offer or counter-offer is accepted.
Making a Best Offer actually ends IPR on a listing and an accepted BO has 96 hours to be paid.
(If the BO is refused, the IPR is still in place for future buyers.)
Immediate Payment Required means that if the buyer does not pay immediately, the listing stays visible and available until someone does pay up.
biscuitandgravy
·2 years agoJust Get use to it..This is just how ebay runs.I know it is ridiculous.No one From Ebay has Common Sense.
Unavailable member
·2 years agoUser error - you didn’t have immediate payment required. Just wait it out - there is nothing “immoral†about a buyer taking a few days to pay. You have no case, no damages.
tinsoldierunderground
·2 years agoI'm sorry you're having difficulties here. Paragraph breaks and double spacing between sentences go a long way in aiding those of us with aging eyes.
buyselljack2016
·2 years agoSomething for sure is amiss.
Never heard of an IPR listing ending as sold unless the item gets paid for.
kensgiftshop
·2 years agoWhat policy are they violating?
If you had Immediate Payment Required selected, the item wouldn't sell unless it was paid for.
nobody*s_perfect
·2 years agoSounds like the listing didn't have Immediate Payment Required, after all. I don't know what customer support was thinking with that reference to "payment on file;" that's not how IPR works.
The waiting period before you can cancel based on "Buyer hasn't paid" is 4 calendar days, not 4 business days. Caution: The clock usually re-starts if you send an invoice. Here is the Help page about what to do if a buyer doesn't pay:
https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137
stephenmorgan
·2 years agoMaybe before you wait 4 business days before you can cancel the order you will have been paid?
I have many orders that are not paid for. If someone changed their mind I would rather they did not pay or ask to cancel then to process the order and then they return it.
soh.maryl
·2 years agoIf you have "many orders that are not paid for", I certainly hope you are cancelling, citing "buyer did not pay" as the reason.
stephenmorgan
·2 years agoOh yea!
Cancel as not paid and then blocked.