Restriction or suspension. Information was found in reading the ebay user agreement that you read the day you signed up to become a member.
3. Using eBay
In connection with using or accessing our Services you agree to comply with this User Agreement, our policies, our terms, and all applicable laws, rules, and regulations, and you will not:
breach or circumvent any laws, regulations, third-party rights or our systems, Services, policies, or determinations of your account status;
use our Services if you are not able to form legally binding contracts (for example, if you are under 18 years old), or are temporarily or indefinitely suspended from using our Services, or are a person with whom transactions are prohibited under economic or trade sanctions;
fail to pay for items purchased by you, unless you have a valid reason as set out in an eBay policy, for example, where the seller has materially changed the item's description after you bid (see our Unpaid item policy);
fail to deliver items sold by you, unless you have a valid reason as set out in an eBay policy;
Sellers must meet eBay's minimum performance standards. Failure to meet these standards may result in eBay charging sellers additional fees, and/or limiting, restricting, suspending, or downgrading your seller account.
If we believe you are abusing eBay and/or our Services in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.
Not sure where you've obtained that information; however, we should not give the OP the impression that one NAD or INR case against a seller will cause him to be restricted or suspended.
The eBay Money Back Guarantee is on the home page. It's easier to find it than finding the New to selling board.
eBay's policy for sellers is to ship within their handling time and to resolve return requests within 3 days or risk a defect. If a buyer claims they didn't receive the package the seller must respond with the tracking number showing delivered.
You can break this down into to scenario's. Others have already responded with regards to the item not arriving by the estimated delivery date and the tracking supports that. The seller really has no control over this situation since they are not the carrier. You can either open an INR case with eBay, which you will win and be refunded if the tracking does not show delivery. You can also file a claim with the carrier for a lost package but you should not do both. Coordinate with your seller on this action. FYI not sure about all carriers but USPS may refund the cost of the item but not the cost of the shipping, you have to file a separate claim for that. I have done this for a couple of lost packages over the years.
The second scenario is when the seller fails to deliver the item because they canceled the transaction for any number of reasons some of which may be valid some of which may not. Sometimes it is hard to determine if the seller used a valid reason for the cancelation or they simply canceled because they didn't want to follow through with the order. The following policy provides instances when you should report a seller. You can also leave negative feedback.
eBay's Money Back Guarantee for buyers is actually very good. It's outlined in several places and explains what action a buyer needs to take if/when a transaction goes wrong.
Very few sellers actually deliver what they sell directly to buyers. They use a Carrier to do that. Once an item leaves the hands of a seller they have absolutely no control of that package, absolutely none.
Now on your purchase was an ETA for when the item should arrive at your ship to address. If you are beyond that date, you should open a claim called Item Not Received [INR]. Your seller can put a trace on the package with the carrier they shipped it with, to see if they can find out what the hold up is. Sometimes that works.
If it tracking says it never arrived, then your seller will be responsible to refund you. But remember if it does arrive AFTER the seller has refunded you, it is your responsibility to tell the seller it came it. Return it or pay for the item, but don't keep it and not pay for it.
janet9988
·3 years agoRestriction or suspension. Information was found in reading the ebay user agreement that you read the day you signed up to become a member.
3. Using eBay
In connection with using or accessing our Services you agree to comply with this User Agreement, our policies, our terms, and all applicable laws, rules, and regulations, and you will not:
Sellers must meet eBay's minimum performance standards. Failure to meet these standards may result in eBay charging sellers additional fees, and/or limiting, restricting, suspending, or downgrading your seller account.
If we believe you are abusing eBay and/or our Services in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.
soh.maryl
·3 years agoNot sure where you've obtained that information; however, we should not give the OP the impression that one NAD or INR case against a seller will cause him to be restricted or suspended.
fab_finds4u
·3 years agoThey joined yesterday.
The eBay Money Back Guarantee is on the home page. It's easier to find it than finding the New to selling board.
eBay's policy for sellers is to ship within their handling time and to resolve return requests within 3 days or risk a defect. If a buyer claims they didn't receive the package the seller must respond with the tracking number showing delivered.
dbfolks166mt
·3 years agoYou can break this down into to scenario's. Others have already responded with regards to the item not arriving by the estimated delivery date and the tracking supports that. The seller really has no control over this situation since they are not the carrier. You can either open an INR case with eBay, which you will win and be refunded if the tracking does not show delivery. You can also file a claim with the carrier for a lost package but you should not do both. Coordinate with your seller on this action. FYI not sure about all carriers but USPS may refund the cost of the item but not the cost of the shipping, you have to file a separate claim for that. I have done this for a couple of lost packages over the years.
The second scenario is when the seller fails to deliver the item because they canceled the transaction for any number of reasons some of which may be valid some of which may not. Sometimes it is hard to determine if the seller used a valid reason for the cancelation or they simply canceled because they didn't want to follow through with the order. The following policy provides instances when you should report a seller. You can also leave negative feedback.
https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022
soh.maryl
·3 years agoeBay's Money Back Guarantee for buyers is actually very good. It's outlined in several places and explains what action a buyer needs to take if/when a transaction goes wrong.
iamalwaysright
·3 years agoIt’s against it.
mam98031
·3 years agoVery few sellers actually deliver what they sell directly to buyers. They use a Carrier to do that. Once an item leaves the hands of a seller they have absolutely no control of that package, absolutely none.
Now on your purchase was an ETA for when the item should arrive at your ship to address. If you are beyond that date, you should open a claim called Item Not Received [INR]. Your seller can put a trace on the package with the carrier they shipped it with, to see if they can find out what the hold up is. Sometimes that works.
If it tracking says it never arrived, then your seller will be responsible to refund you. But remember if it does arrive AFTER the seller has refunded you, it is your responsibility to tell the seller it came it. Return it or pay for the item, but don't keep it and not pay for it.
chapeau-noir
·3 years agoI think this is pretty easily looked up on your own.
ed8108
·3 years agoSeller & buyer entered into a binding contract.
Unavailable member
·3 years agoeBay can’t force the seller to sell but the buyer can open an item not received. Below is the link to eBays Money Back Guarantee for Buyers
Returns,Missing Items and Returns for buyers