Customer provided undeliverable address, what can I do? | New to selling on eBay

lofrein0 · 2026-06-27T20:46:11.667076Z

Need advice — USPS attempted delivery on my $700+ iPhone sale on Saturday June 27 but was unsuccessful. Redelivery is scheduled for Monday. I tried contacting eBay support but couldn’t get through due to technical issues on their end.As the seller I shipped on time and have full tracking showing the package is with USPS at the buyer’s location in Bear, DE. My concern is the buyer opening an “item not received” case against me before I can get seller protection documented.Has anyone dealt with this situation before? Am I protected under eBay’s seller protection policy if the buyer opens a case given that tracking shows two attempted deliveries? Any advice on how to get this documented with eBay would be greatly appreciated.

Discussions

Customer provided undeliverable address, what can I do? | New to selling on eBay | eBay Community