blocked accounts
I don't know what's going on with eBay. My account was blocked. I don't know how the BBE algorithm works, but I can say with certainty that it's wrong. I'm in Kazakhstan. Everyone knows that the United States imposed restrictions on the acceptance of postal items. The acceptance of postal items to the United States from Kazakhstan resumed in December. During this period, I had three purchases from buyers from the United States. All three times, I canceled the purchase because the United States did not accept postal items. I explained the reason for the cancellation to all buyers. There were no complaints from buyers. In January 2026, I received an eBay notification warning me that I had a bad BBE rating. I looked in the "seller panel" to see which transactions affected my BBE rating. It turned out that transactions canceled due to restrictions on the acceptance of postal items affected the rating. I contacted technical support and explained the reason for the cancellation of these transactions. They told me I don't have to worry and there won't be any restrictions or blocks (I've corresponded with technical support). A few days pass, and my account is blocked. Correspondence with support didn't resolve the situation. They don't say how long the block will last...
bonanza125
·8 months agoYour cancellations were damaging your account and this is the result of it. Customer service will agree with you however your issue will not change. When you received the email about this issue what did they say? Was this a temporary restriction or a permanent ban?
race_carb
OP8 months agoI canceled the purchase because the United States did not accept postal items. When there were restrictions, I received a letter from eBay stating that cancellations related to restrictions on accepting postal items would not affect the seller's rating. The same applies to reviews related to restrictions on accepting postal items. Therefore, after the purchase, I returned the money to the buyer and wrote the reason for the refund. Not a single buyer objected. If I had known that this affected the rating, I would have asked the buyer to cancel the purchase. My account was temporarily blocked. They did not write to me when the restrictions would be lifted.