Urgent: Account restricted after hack - Accessibility issue, cannot use phone support
Hello,
My buyer account was recently hacked. I managed to regain access, but now the account is restricted again by the automated system.
I have already uploaded all the required verification documents, but the restriction is still active. I am in a big hurry because I have an active private offer that is about to expire, and I don't want to lose the item.
Due to a mobility disability and the fact that I do not speak perfect English, I cannot use the phone support ("Call Us") option that the system offers. I am also stuck in an automated bot loop via email that takes 2 days to reply each time.
Could a Moderator or Community Support team member please look into my case and forward it to the verification team to review my documents and lift the restriction?
Thank you in advance for your help.
