New seller that feels he got treated wrong or ebay just don't read anything they are provided | New Sellers Seeking Help Long Time eBayers

jamezmagic · 2025-11-18T09:17:59.444000Z

I had an experience only one month after starting eBay that has me stopping all activity and pausing to think if I want to continue selling on this platform. If they cannot see how they should be backing me on this, I can't trust them to back me when the stakes are higher and the obvious side of the issue to stand behind is mine. I sold a vintage magic trick that was some oversized cards. These are large enough to be used on a stage. They are not sold with a case they come in a plastic bag from the magic stores. My listing did not mention my shipping box, the photos does not show a shipping box. Just as I was getting ready to package, I decided to dig through the older computer stuff in my garage. I found a plastic case that a Commodore 64 game was once in. I pulled the foam and inserts from that case and the cards fit great. I have now upgraded my shipping box and felt great knowing the cards would not be bent in transit. Taped the plastic box shut put the label on it and shipped it. The customer leaves negative feedback stating the the item was just what they wanted and the shipping was quick but they wanted to use the case they knew nothing about until delivery and since I used tape to seal the box they has to toss it. I nicely explain that the box was intended to be tossed it was my shipping box I used to assure the cards did not bend in transit. I explained this over and over to dead ears and he finally says let me keep the item and refund me for item and shipping in full and I will modify the feedback. WHAT? I take this as feedback extortion so I report. I get denied with ebay stating that buyer was complaining about item. I laid it out like this. No they are happy with item. You cannot tell me it is acceptable behavior to like the box used to ship the item so much you want to keep but seller used tape of all things to seal it so you could not repurpose the box. They can leave negitive feedback based on this totally unjust reason and then extort you to have it changed. I have 3 decisions all not in my favor and all obvious eBay is not reading and therefore not understanding the issue at hand. I have asked for Trust and Safety to reach out but nobody had told me they will or won't. I am afraid its principle now, this item was $20 and if eBay refuses to understand this enough to see I actually cared enough to upgrade packaging to keep item safe and the buyer is both being a bully and leaving unjust feedback I cannot see how I can trust if actually I has something of value on the line.

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New seller that feels he got treated wrong or ebay just don't read anything they are provided | New Sellers Seeking Help Long Time eBayers | eBay Community