Locked
Discussion interactions are currently paused.
Unread Messages Count on eBay App Wrong
The unread message count on my eBay mobile app shows 19 unread messages. But I have opened and read or deleted all of my messages. Is there a way to clear this error? Really annoying to see unread messages when there are not any.
 
12 comments
kh-jean
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
modern4sale1
·1 year agoI just started having this issue. I have 326 emails that it says are unread although none of them are bold and even if I open them up it still says that it has been unread. The whole ebay email layout has changed as well. Not sure if this was some update. I liked the way it was originally, it seems like I am seeing a mobile app even though I am on a pc.
elizabeth@ebay
Good morning everyone! This has been resolved. Please let us know if you are running into issues still.
gefreiter_paul
·3 years agoStill have 1 unread message can’t get rid of it
pierangler
OP3 years agoI had a few of them too. I ended up deleting them to get rid of them.
susanjuk
·2 years agoI had a message that said new but no message appeared when I clicked on it
now ebay is asking why I didn’t respond ??
I now have 2 new messages with nothing in them!
tt0922
·1 year agoHello. I am still having this issue.
indyhb
·1 year agoEverytime I get the unread messages thing on the website it's nearly impossible to delete it. The one on there now I cannot delete at all. I deleted every message in my mailbox and it's still there. Can't remember which hoops I had to jump thru last time to get rid of it, but quite frankly - why do we even need it? There's a red flag on the bell every time a message comes in - we need ANOTHER reminder we can't delete?
And while I'm here - how come I have to see the "Make sign in simpler with touch log-in" every time I sign in? Isn't there some way to say NO I DON'T WANT IT and that's the end of the unnecessary "reminders"?
Old thread from 6/2023.
jbartelt
·3 years agoExact same issue: 19 unread messages. I started a thread earlier. Ebay needs to fix this bug.
sheila2626
·3 years agoHi
I had the same problem, (45 messages showing as unread) so I just went through all my messages in the eBay app, there were lots in bold and I just opened each individually and it has cleared them from showing as unread, I had to go back to June 2022.
hope this helps.
pierangler
OP3 years agoThat worked for me. I had to scroll back into 2022 to find all of the unread messages. Must be a problem with the mobile app - no unread messages on the regular website version.