Saving USPS label
Help! As of a few days ago I no longer have the option to save a USPS label during the purchasing process on the (android) app. Is there a setting or something I can fix this with? Currently added about 4 clicks to each label printing without this function.
5 comments
devon@ebay
Hey @jaxpetrongelli_0! Thank you for reporting this issue. The Product team wanted to reach out and let you know that the issue has been resolved and working as intended now.
wastingtime101
·1 year ago@mushb_48 posted (here)
@thapitts posted (here)
I don't know if this is a bug or a design change, but see my previous post on this discussion for how to report the problem. It's fast and easy and eBay does review those reports!
These are the steps someone posted on Reddit if you haven't yet figured out how to download your labels:
"The extra step of having to back out, click manage shipment, click the 3 dots, then click save label versus it being right there after you buy..."
wastingtime101
·1 year agoHey @jaxpetrongelli_0 @deh36158 . I'm seeing sellers report this across socials, too. I don't know if it's a design change or a bug, but either way my advice is the same:
Either file a tech report or use the submit feedback option- it's fast and easy and eBay does review these reports.
Options through the app:
1. Shake your device while the app is open and that will trigger the option for you to file a tech report or submit feedback on product features.
2. Anywhere you see the three dots or the ? you can tap on that to file a report. Pictured below.
deh36158
·1 year agoSame here. I called Support and they said to wait and see if it fixes...useless response in my opinion. But it's only on ebay standard envelope, ground advantage seems to work....
jaxpetrongelli_0
OP1 year agoWeird. I used ground when I was having the issue... Definitely sounds buggy.