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Replies to feedback not shown in app
Why aren’t feedback replies shown in the app? As more people use phone apps to browse and buy on eBay. Feedback is important to buyers however it is equally important to sellers and any negative feedback is likely followed up with a reply which cannot be seen in the app. I had a bad experience with a buyer recently who left false statements in their feedback (I appealed with proof eBay said no to deletion, but that’s a story for another day). Alas, my reply to this feedback is important to renew confidence in buyers but it can’t be seen in the app only on the desktop site
23 comments
kh-gary
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
other*mans*treasures
·2 years agoI totally agree, I recently had a buyer purchase something from me. Claimed it arrived damaged, and the pics sent back to me of the "item sent" literally look like someone took a knife to the item in fact! No way it could have happened in transport and with the amount of bubble wrap and peanuts inside box too. I still offered a refund to the buyer, and they took it and still left the most untrue and literally malicious feedback imaginable (and also my very first negative review EVER). I REPLIED BACK with the truth of the matter, after Ebay representative stated they would erase it, and yet never did! Which is messed up in and of itself. But regardless, the response by me with the actual facts of it all, sure would be nice for other potential buyers to see! Otherwise will only have one vindictive, scam, and unfair of a persons side to an incident that I clearly did what I could for them, gave them their money back fully right away, and they still went and slandered my account with this atrocious feedback!!
coinshack82
·2 years agoAlso agree. I have the same issue buyer was unsatisfied and wanted a partial refund so i offered him a full refund including shipping apoun return of item and he left negative feedback. I asked ebay for removal of feedback but they denied and said it will not harm you that we now have a reply option for you to explain your side of the story. So i replied my story and what do you know nobody can see it.
fun_garre
·2 years agoIts pretty crazy that as of Oct 2023 this is still not fixed. More people than ever use mobile apps instead of browser on their computer, and buyers are able to smear a seller without any ability for others to see a response to the claims.
tickingalongnicely
·3 years agoI totally agree! Very angry about an outrageous lie posted on my feedback, did everything I could to help a buyer who claims that something that was signed for wasn't signed for by them and they haven't got it. My response doesn't show in the app, which most users see!
shag182
·3 years agoWhy aren’t feedback replies shown in the app?
YEP! I've just noticed that too when checking out eBay listings on my android phone. NO seller replies to neutral, negative FBs. Total different animal than the windows PC lappy.
Also, the description to the listing on the phone opens a window that looks like looking at a magnifying glass that you have to scroll up, down, sideways. Plus, I don't even see if the listings have any extended handling time like 4 or more days like I do on my PC.
Is it any wonder many sellers have INAD or late delivery returns???
I'm glad I'm going to retire from this broken platform this month after 24 years of selling. I know it's eBay's platform and they are free to make the rules like in all businesses. If you've noticed that you have a lot less freedom to interact with buyers, no more seeing the sold history of sellers, etc, etc. You get less, but pay MORE on GREEDbay. The fun is gone for BOTH selling and buying here on this greedy shady platform. I've noticed recently that up to 12.4% PL fee is recommended on some items on top of the final fee, that's around 26% cut to GREEDbay, way way more than 10% to the Big Guy. Dang! 🤔
3ative_thrifting
·3 years agoThe same thing just happened to me and I also can't see the reply, I don't know if my buyers can see the reply either, it's extremely frustrating
rockcrafter
·3 years agoAgree 100%. It is Ebay's site so they do what they want. They forget who pays their bills. It is totally unfair to not post the reply from a seller. Remember, there are always two sides to a story. Ebay does not post replys on android. If they can post a negative they should always post the reply. But, they have forgotten the seller.
lets-have-a-clearout
·3 years ago100% agree. Recently had a very unpleasant buyer. My partner had a severe stroke after an accident, which obviously held us back on getting the item posted. Sadly my partner didn't survive. This was still not good enough for the buyer or even ebay. Ebay said wasn't a satisfactory reason to request feedback deletion.
rlrnetwork
·3 years agoI completely agree and the fees they are charging sellers is ridiculous. They have lost me as a buyer and seller and been on eBay since 2000 with 100% positive feedback rating. The app is horrible now as well.
southcarolinaflips
·3 years agoIt’s not shown in the app, because eBay is a dumpster fire that favors buyers. They do not care about sellers. They care about making money. Just like every other big corporation in this country. A buyer can literally do basically whatever they want and scam sellers left and right. Whereas the seller has to walk a tight rope. eBay was great back in 1999 when I had my original account but these days it’s awful
jarn54321
·3 years agoEbay needs to get on board with improving the phone app, which is what most people use. Replies to feedback are worthless if buyers can't see them!!
bpia46672008
·3 years agoNot only replies, the comments are not even visible on app!!! As a buyer, I always read feedback comments!! This is a bad glitch!! We all buy on phone app now!
atlasesattic
·3 years agoEveryone seems to be having this happen, so far I have no problems 😊
jer_bear_biz
·3 years agoYes it's driving me crazy. Another thing I noticed is if the tracking or something was wrong but you still received product, it will not let you leave any feedback because it shows it isn't delivered even if it was. I just recently got a beautiful 1958 quarter but it doesn't show it was delivered so I can't leave the seller any feedback on how nice it is😔
rascal845
·3 years agoHello.
I'm having issues with the app also. I'm very frustrated and confused...why is the app is so bad? It shouldn't be so hard for eBay to make the app function more like the regular website did/does...I can't view feedback, there is no option to view the original listing on the purchases tab, etc. All the same stuff that was/is on the website should be readily available in the app as well! Also, I really don't see the need for features like "eBay Live" etc...maybe it's just me, but I don't get the point of all the extra junk. Things are much better kept simple and user friendly. What is wrong with them? They really need to get their 💩 together! I feel your pain! 😫 Thanks for listening, I feel a bit better now 🙂 Have a good day.
fitz4u001
·3 years agoYea this is crazy! What are they trying to do by doing this. I'm tired of sensitive and eager people clicking a negative button and we don't even have a shield for it. I don't know anyone trying to use ebay on PC.
racarlson5623
·3 years agoFeedback replies need to be shown in the app. How does a buyer who left negative feedback know that the seller replied if they only use the e-bay app? I doubt many people use a desktop for e-bay buying anymore. I don't understand how e-bay can be so disconnected from their sellers' perspectives that they would not have noticed and fixed this by now. I have 47 positive feedback instances in the last 12 months, but one buyer failed to read the size correctly, left negative feedback instead of contacting me, and my feedback rating went from 100 to 97.8 because of the one negative rating. E-bay isn't responsive in policing those negative comments, so they should at least let the seller's response be shown publicly -- or at least to the buyer who left the feedback.
atlasesattic
·3 years agoThe app is so different then the P.C. when I was doing auctions on the Computer I was charged 5 to 10 cents each, if I do it bulk on the app I don't get charged, which I shouldn't be getting charged anyway, I have 250 free listings
golfer226
·3 years agoYeah I don’t understand why it’s not on the app
custom_strut_tower_covers
·3 years agoI had a buyer throw a fit because his order was held up in customs in his country. He left a bad review because I asked him to close the case and he refused to close it after he could see the item was in transit and had just taken longer in customs and he claimed in the review that I was rude?? Complete bull. eBay refuses to remove it because of the apparent trigger word “rude†even tho the item was shipped on time and yes my reply to his falsified feedback doesn’t show up at all in the app. I made my own website on Wix a couple of years ago and have slowly but surely started to move my business over to the site. I also use Etsy now. Never leave your business or side hustle in eBay’s hands. Unless you like your finances being in a yo yo like state.
bearableapparel
·3 years agoIt bugs me that the updated feedback interface doesn’t show what the correlating item was anymore, I didn’t even notice that you can’t view the response. You are completely right, very important!
braxide
·3 years agoi also don’t understand this. i’m a fairly new ebay seller and i had someone buy an item that was already sold to someone else. i messaged the seller and explained this and said i’d need to refund them.. which i did.when they received the refund THEY GAVE ME A BAD REVIEW SAYING I NEVER SENT THE GAME. i communicated to them very clearly, TWO TIMES. to which they never responded. i’m furious and i left feedback response AND ITS NOT VISIBLE. i’m worried my ebay reputation will be tarnished.. ebay needs to make the responses visible on mobile, not just the app but the mobile website. i don’t want people to think i’m an untrustworthy seller seeing as it’s currently my only review as a seller!!