No replies to feedback on mobile app
Its pretty crazy that as of Oct 2023 this is still not fixed. More people than ever use mobile apps instead of browser on their computer, and buyers are able to smear a seller without any ability for others to see a response to the claims.
Buyers can also reply multiple times but seller cannot. Ebay doesn't seem to have much regard for sellers that drive their fee income.
2 comments
I don’t reply to feedback and none of my buyers do either.
It makes the feedback page look too busy with all that nonsense in my opinion.
Nine times out of 10 a buyer will leave negative feedback, the seller responds to it in not a very professional manner which makes the feedback stand out and the seller look like a nut job. IMO.
fun_garre
OP2 years agoYep, I'm sure that is a common occurrence, but that is on the seller. But to not even have the option to professionally correct some falsehoods, and have it show on a mobile platform, giving a buyer freedom to smear without consequence, is pretty bad policy.