My EBAY frozen on phone app
I can’t get MyEBAY on the phone app. It’s frozen on the iPhone screen. It’s fine on laptop. I updated the application. I can search etc. I can’t access my watchlist, purchases etc. I shut off my IPhone and reopened it. So frustrating! Help!
7 comments
eburtonlab
·3 weeks ago@sste3464
What operating system version number and app version number are you using?
If uninstalling/restarting/reinstalling does not help or if your operating system does not support the latest version of the eBay app, report the issue to eBay by shaking your device while the app is active if you can, then uninstall the app or disable the feature that automatically opens eBay browser links in the app and use a browser to reach eBay instead.
If the problem is just with the main eBay app screen, see here for a potential workaround to let you reach other screens:
https://community.ebay.com/forum/linkto/e69de592-2395-4c30-9186-120eb056d989?focus_post=1783410
sste3464
OP3 weeks agoI’m just using my browser. On laptop it’s fine. It’s just IPhone and latest updated yesterday.
sste3464
OP3 weeks agoI just uninstalled the app again and reinstalled it. It’s working! I takes over 5 minutes to completely reinstall it to the new version.
t_e182
·3 weeks agoMe too...if I don't go to My ebay all seems well but as soon as I go there it freezes...gotta quit then cuz it's unresponsive
macstrucks
·3 weeks agoSame problem here.. I put in a request but no response. I believe other IPad/ iPhone users are experiencing the same problem.
sste3464
OP3 weeks agoI’m using the browser to get in. Seems to be just the Apps. And uninstalling it doesn’t and reinstalling it doesn’t help. FYI
eburtonlab
·3 weeks agoAt least some users have reported that uninstalling, restarting and reinstalling has helped them.