Multiple issues with the app
For a few weeks I have been having issues with the eBay app. First off, I cannot find where to report technical issues through the app (only issues to report are with buying, selling, posting, etc....). It's probably there but has not been easy for me to find.
When searching for items, the search bar reverts back to the first thing searched so even though I just searched Ertl Case Tractor, the search will say Size 15 Mens Saucony Guide. If I want to alter my search by one word I have to delete and retype my current search topic (cannot edit). I cannot hold the backspace down and delete the search. It will only delete one character for every time the backspace is tapped.
When searching a number, I change my keyboard to get to numbers and once I have typed one number it reverts to the letters only keyboard again. This is extremely difficulty when searching by product numbers. I have seen online that there are others struggling with this situation. I have deleted and re-downloaded the app to no avail. At this point, I will delete the app and use the browser only.
rudybrock
OP8 months agoI checked and that is on. I have even re-installed the app too and nothing happens.
eburtonlab
·8 months agoIf uninstalling the app, restarting, then installing the latest version does not help, then use a browser to search eBay until the next app update.
rudybrock
OP8 months agoHow do I make sure that feature is enabled? I have tried shaking it numerous times but to no avail. The issue has mostly been resolved, I can now hold the backspace and delete the search and I can type more than one number at a time. I still find that the search bar often retains a search from earlier searches so that I can't just go and make a minor edit. It doesn't always happen that way and I have a sneaking suspicion that it is connected to searching by taking pictures.
eburtonlab
·8 months agoLook under Settings in the app for "Shake to Report" and see if that is enabled.
eburtonlab
·9 months ago@rudybrock
App issues can be reported to eBay by shaking your device while the app is active if that feature is enabled.
Others have noticed problems with the app involving the search bar:
https://community.ebay.com/t5/Mobile-Apps/Recent-android-update-ruined-the-keyboard/m-p/35410074#M54560