Internal error message on app
I'm having the same issue as previous posts on here. When I search with the app it stops working and says internal error and to close the app. I can view my purchase history and track purchases, read messages and send and receive messages but it's making searching for the right things impossible. I've took to using my browser to shop and just using the app to track items and leave feedback, in the hopes that an update will fix the issue and I can go back to primarily using the app. I have tried restarting, reinstalling, restarting my phone, clearing cache and data but nothing has worked. I tried logging the issue with the email on the play store app page but was directed here by an automated response.
10 comments
jundedh2012
·5 months agoAs many others have said, im having the same issues. Everything is up to date and I've done everything that's already been said. Something on ebays end is doing it that much is clear
joegrenhardt
·5 months agoSame issues here...makes browsing for items impossible... 😞
freshjs_23
·5 months agoStill happening .... appears to the be the same issue as this has happened in the past with the search functionality. It is 100% an ebay/app issue interacting with android OS. PLEASE FIX
madsilverman
·5 months agoI am also having this error as well. Tried everything short of factory reset on phone. PIXEL 10 PRO
eburtonlab
·6 months ago@racle-8991
What operating system version number and app version number are you using?
App issues can be reported to eBay by shaking your device while the app is active if that feature is enabled and the app is still running.
If uninstalling/restarting/reinstalling does not help or if your operating system does not support the latest version of the eBay app, uninstall the app and use a browser to reach ebay.co.uk instead.
racle-8991
OP6 months agoThe app version installed is 6.244.0.1 I did google and check if there was an updated version that I wasn't getting but it says that the version I am using is the latest. The playstore says that there's no updates and I am not being told I am using an outdated version of the app. I'm using android 11 and the app says it needs 10 or higher. I have emailed eBay app support with all the information, including my phone make and model, app version, android version (with screenshots to show the messages that keep popping up), I just wanted to check on here and see if someone had found a fix as I have tried everything suggested. I'm using my browser to shop but I preferred using the app as I didn't have to sign in as often and the design was easier for my eyes (I'm partial sighted). It's not a massive issue for me, but I would much rather use the app if possible.
autosdafe1138
·6 months agoI am also experiencing the same problem. Nothing seems to fix it. I do searches and I get internal error try restarting app. Latest version of app.
eburtonlab
·6 months agoReport it to eBay by shaking your device, then use a browser to search ebay.com.
Try the app again when there is a new version.
racle-8991
OP6 months agoI have reported it and I assume everyone with the same issue has also reported, as they found their way here too. I'm also already using my browser (as mentioned in both messages). I'm hoping (as again, I assume others are too) that the more reports and posts, the more likely someone will fix the problem and as you said... A new version of the app will become available.
cl_75102
·5 months agoHow about just have an app like the ebay app that used to work prior to 2024?? AI is ruining everything