how to open a case

I need help to open a Money Back Guarantee case. The item is not as described, the seller deleted the listing, and the return request page is missing. Please help me open the case manually.

Iâ€™ve tried every path the system offers, and Iâ€™m hoping someone here has seen this before. The listing for my item has been deleted, the return request page is missing, and every workflow I try just snaps me back to the orders page. Iâ€™ve gone in circles six times today and canâ€™t get the system to open a return or a Money Back Guarantee case.

j1m667

56 View listings

Posted 6 months ago·Last reply 6 months ago

5 comments

albertabrightalberta

·6 months ago

I can explain it to you but I can't understand it for you.104 View listings

@j1m667

Did you check the seller's profile/feedback page? Does it show as "no longer a registered member?"

The seller cannot remove his sold listing but if he's suspended and you click on the link, it'll come up as removed.

j1m667

OP6 months ago

56 View listings

@albertabrightalberta
Thanks for the reply. In this case the normal return workflow wasnâ€™t functioning â€” the listing had been removed by the seller, and several of the usual â€œMore actionsâ€ and â€œWant to returnâ€ links were leading to missingâ€‘page errors. I was able to reach the correct case page through a different path and have already opened and escalated the request. Thanks again to everyone who took the time to respond.

soh.maryl

·6 months ago

110 View listings

What happens when you go to your My eBay> Purchase History and click on this particular transaction, then, from the drop down, click o "want to return" and then click on reason as "not as described"?

eburtonlab

·6 months ago

5541 View listings

@j1m667

Make sure you are signed in to the same eBay account you used to make that purchase.

Here is what eBay says about removed listings:

"What happens if I bought something from a seller who's been removed from eBay?

If you haven't paid for the item, you won't need to. The item should've been removed from your purchase history. We encourage you to look for a similar item from a different seller.

If you already paid for the item, please follow these steps:

Wait 10 days for the item to arrive.
If you haven't received it within 10 days, please let us know your item hasn't arrived.

If you receive your item, but want to return it, you can request a refund."

mtgraves7984

·6 months ago

2740 View listings

"... and every workflow I try just snaps me back to the orders page."

@j1m667

A bit confused... you should be starting at the Orders page. Can you find your order and can you tick 'More actions'?