eBay keeps crashing
eBay keeps crashing due to eBay live. The only way around it is to try to get to a different screen before it loads. This needs to be either an option to turn off or it needs to be fixed.
4 comments
eBay keeps crashing due to eBay live. The only way around it is to try to get to a different screen before it loads. This needs to be either an option to turn off or it needs to be fixed.
michael.t.binkley
·2 months agoThe app crashes when I click on the shopping cart
eburtonlab
·2 months ago@michael.t.binkley
What operating system version number and app version number are you using?
If uninstalling/restarting/reinstalling does not help or if your operating system does not support the latest version of the eBay app, report the issue to eBay by shaking your device while the app is active if you can, then uninstall the app or disable the feature that automatically opens eBay browser links in the app and use a browser to reach eBay instead.
wastingtime101
·5 months ago@princessgta
This is happening to a lot of users because of eBay Live autoplay. My hope is this weekend's app update will fix it. Try to hang in for a couple more days and use the web browser for now until the next app update launches.
I also suggest filing a tech report - it's fast and easy and eBay does review these reports. The more people reporting, the higher priority the issue will get in the fix queue.
Options through the app:
1. Shake your device while the app is open and that will trigger the option for you to file a tech report or submit feedback on product features.
2. Anywhere you see the three dots or the ? you can tap on that to file a report. Screenshot below.
On the web:
Click the ? icon on the bottom right corner of almost any eBay page and that will trigger the option to file a tech report, submit feedback to eBay, and more. Screenshots here.
princessgta
OP5 months agoThank you so much!! Will do