Can’t Turn On Two-Step Verification

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I want to turn on two-step verification, but when I tap that option in “sign in and security” the bar flashes but doesn’t open or toggle to the “on” status. It just flashes, recognizing I tapped it, but not doing anything and staying in the “off” status. Can anyone help?

staticphoto37

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Posted 5 years ago·Last reply 1 year ago

3 comments

kh-shakhib

·1 year ago

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Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

guarnarius

·1 year ago

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OK am I crazy? I thought I HAD 2 factor authentication turned on. It turns out, it's not turned on. So I went to turn it on and there are two options:

1 - install the ebay app

2 - install the "authentication" app.

I do NOT want to install an app at all. I expect that 2 factor authentication will use my cell phone number. Period.

I KNOW I had it before. I KNOW it worked that way. Am I imagining it? or... did Ebay "DISCONTINUE" 2 factor authentication via cell phone and REPLACE It with an app-based method? (and of course, remove my 2fa without telling me).

wastingtime101

·1 year ago

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Are you trying to enable it using third party sign on (like signing in with Google instead of your eBay ID)?