- Requires Android 10 or better - Requires iOS 17 or better, but there are directions for iOS 16 users to download an older version of the app
If you cannot update to a compatible OS then you'll have to access eBay from a web browser on your device and you'll probably want to delete the app so links open in your browser instead of the app.
I have iOS 15.8.3 and followed your instructions of deleting the eBay app and re-installing from the store. I don’t get the message to download a lower compatible version. It just tells me the App requires iOS 16 and then kicks me out. What’s the deal???
I’ve had the exact same been using eBay for about 5 years on this phone buying and selling constant now It’s done for unless i buy a newer phone which is ridiculous it needs sorted it’s a total disaster in my opinion would have been nice to get some notice aswell
Hi, I have followed the instructions above but still not opening the app. Keeps saying needs updating. Comes up on the screen: Exit or Update, when you press exit it closes the app, when you press update it takes you to the AppStore and says: Open (at the top), when you press open it takes you back to eBay and then Exit or Update pop’s up again as before.
I use eBay everyday to sell and buy things so really need to get this sorted please.
I’m using an iPad Air 2 which isn’t exactly that old.
If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.
If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app".
I’m using an iPad Air 2 which isn’t exactly that old.
iPad Air 2 is old in tech years and cannot update past iOS 15. You need a min of iOS 16 to download an older version of the app and a min of iOS 17 to download a current version of the app. You'll have to access eBay via a web browser instead and I recommend deleting the app so links don't try to open in the app instead of your browser. @bertieboo12
@migl3919@dieseldocdavid@ukscoota
See directions and screenshots at the below link, including what to do if your OS is outdated.
You’re team needs to work fast to resolve this buddy it’s totally insane you’ve caused a hell of a state for hundreds of businesses who now can’t use eBay the online version is pardon my French utter junk can’t even view all my saved watch lists needs to get sorted guys
Doesn’t work as after downloading the older version, the same update request comes up avd when you click on ‘exit’ it just closes the app. You would think eBay would have something that easily works for everyone, obviously not.
Having downloaded the older version immediately you try to open it a message saying you need to upgrade repeatedly appears and the only option ls to exit
If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.
If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app".
This doesn't work. I am IOS 15. I have followed exactly what you suggest but the moment I open the app it says Update required.
I am really fed up as I need it to work to be able to sell easily otherwise I have to down load photos onto my PC. Do you have any other suggestions please?
Also I can't use my browser- did exactly as asked- deleted the app opened it in my browser -signed in and it said I need to update- and when I select update it says I Need IOS 17 or more. I've seen other people having same issue. If it's not resolved will have to start using Vinted to sell!
This doesn't work. I am IOS 15. I have followed exactly what you suggest but the moment I open the app it says Update required.
I am really fed up as I need it to work to be able to sell easily otherwise I have to down load photos onto my PC. Do you have any other suggestions please?
You're responding to an old post with outdated info @14dawnie .
Users in the UK on iOS 15 cannot update the app, but you can still access eBay via a web browser on your mobile device and upload your photos that way if it's too inconvenient to download pics to your computer.
You'll want to delete the app so links open in your browser and don't keep pulling up the app with the update message.
You may also want to consider a cloud drive which is accessible from both your mobile device and computer so you can take pics with your phone and they'll instantly be accessible on your computer.
This did not help me. I can only get iOS 15 deleted ebay app waited a week, went in and asked to download older version of app. Once opened it says this app not supported only option was update or exit. When hit update it says phone is not capable. And when hit exit it kicks me out of eBay app?!! My only option is using my browser every time and this is not convenient!!! This will mean for me not using eBay as much as I did for many years, sadly they will lose a lot of custom from this unless it is resolved in some way?
If your operating system does not support the latest version of the eBay app and you cannot update your operating system, it should still be possible to use a mobile browser to go to ebay.com or ebay.co.uk and use eBay that way.
If eBay browser links are opening in the app automatically, iOS users should be able to tap and hold an eBay browser link and select "don't open in the app" to prevent that from happening.
tobrich23
·1 year agoWhat genius came up with this idea! Especially without warning!
Running on Android 9 and not about to upgrade but at least can access via browser.
twinkycat
·1 year agoDeleted eBay used proffered link to download older version didn’t work for me. Now I have no eBayðŸ˜
eburtonlab
·1 year ago@twinkycat
Now I have no eBay
You can still use a mobile browser to reach ebay.co.uk.
tolner123
·1 year agoStroke of genius by eBay, the extra revenue generated by people updating their phone will be huge!
liroy2425
·1 year agoSame here yesterday everything was fine
wastingtime101
·1 year ago@liroy2425
Instructions here: How to update your eBay app
- Requires Android 10 or better
- Requires iOS 17 or better, but there are directions for iOS 16 users to download an older version of the app
If you cannot update to a compatible OS then you'll have to access eBay from a web browser on your device and you'll probably want to delete the app so links open in your browser instead of the app.
liroy2425
·1 year agoThank you will it be any update soon using android 9?
wastingtime101
·1 year agoUnfortunately no @liroy2425 . Android 9 is no longer supported. You need Android 10 or later.
But as mentioned, you can delete the eBay app and use the eBay website from your phone's browser until you decide to update your phone.
dieseldocdavid
·1 year agoYes ebay get this sorted now you’ve totally messed up thousands of businesses with this update get it sorted
migl3919
·1 year agoMe too, use eBay every day for selling & buying & have ios15.8
kramertamer
·1 year agoI have iOS 15.8.3 and followed your instructions of deleting the eBay app and re-installing from the store. I don’t get the message to download a lower compatible version. It just tells me the App requires iOS 16 and then kicks me out. What’s the deal???
dieseldocdavid
·1 year agoI’ve had the exact same been using eBay for about 5 years on this phone buying and selling constant now It’s done for unless i buy a newer phone which is ridiculous it needs sorted it’s a total disaster in my opinion would have been nice to get some notice aswell
eburtonlab
·1 year ago@dieseldocdavid
unless i buy a newer phone
Or use a mobile browser instead of the app.
devon@ebay
Hey @denisev5050! The Product team wanted to reach out and offer some assistance on this:
tinkercontrols
·2 years agoThanks, that solved my issue!
bertieboo12
·1 year agoHi, I have followed the instructions above but still not opening the app. Keeps saying needs updating. Comes up on the screen: Exit or Update, when you press exit it closes the app, when you press update it takes you to the AppStore and says: Open (at the top), when you press open it takes you back to eBay and then Exit or Update pop’s up again as before.
I use eBay everyday to sell and buy things so really need to get this sorted please.
I’m using an iPad Air 2 which isn’t exactly that old.
Kind regards Daniel
ukscoota
·1 year agoGot exactly the same problem
eburtonlab
·1 year agoAccording to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later, or iOS 17 or later.
https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...
If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.
If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app".
wastingtime101
·1 year agoiPad Air 2 is old in tech years and cannot update past iOS 15. You need a min of iOS 16 to download an older version of the app and a min of iOS 17 to download a current version of the app. You'll have to access eBay via a web browser instead and I recommend deleting the app so links don't try to open in the app instead of your browser. @bertieboo12
@migl3919 @dieseldocdavid @ukscoota
See directions and screenshots at the below link, including what to do if your OS is outdated.
How to update your eBay app
dieseldocdavid
·1 year agoYou’re team needs to work fast to resolve this buddy it’s totally insane you’ve caused a hell of a state for hundreds of businesses who now can’t use eBay the online version is pardon my French utter junk can’t even view all my saved watch lists needs to get sorted guys
annasanimals76
·1 year agoDoesn’t work as after downloading the older version, the same update request comes up avd when you click on ‘exit’ it just closes the app.
You would think eBay would have something that easily works for everyone, obviously not.
jsmarley103
·1 year agoUnfortunately this doesn’t work
Having downloaded the older version immediately you try to open it a message saying you need to upgrade repeatedly appears and the only option ls to exit
eburtonlab
·1 year ago@jsmarley103
That worked in October 2024 when that was posted, but no longer works now as a more recent operating system is now a requirement as of February 2025.
According to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later, or iOS 17 or later.
https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...
There is another version of the app available for iOS 16 users; see here:
https://community.ebay.com/t5/Mobile-Apps/How-to-update-your-eBay-app/m-p/34920437#M50572
A possible workaround for iOS 15 users is suggested here:
https://community.ebay.com/t5/Mobile-Apps/App-update-fix-for-ios15-users/td-p/34924192
If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.
If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app".
14dawnie
·1 year agoHi Devon
This doesn't work. I am IOS 15. I have followed exactly what you suggest but the moment I open the app it says Update required.
I am really fed up as I need it to work to be able to sell easily otherwise I have to down load photos onto my PC. Do you have any other suggestions please?
14dawnie
·1 year agoAlso I can't use my browser- did exactly as asked- deleted the app opened it in my browser -signed in and it said I need to update- and when I select update it says I Need IOS 17 or more. I've seen other people having same issue. If it's not resolved will have to start using Vinted to sell!
wastingtime101
·1 year agoYou're responding to an old post with outdated info @14dawnie .
Users in the UK on iOS 15 cannot update the app, but you can still access eBay via a web browser on your mobile device and upload your photos that way if it's too inconvenient to download pics to your computer.
You'll want to delete the app so links open in your browser and don't keep pulling up the app with the update message.
You may also want to consider a cloud drive which is accessible from both your mobile device and computer so you can take pics with your phone and they'll instantly be accessible on your computer.
jancol_777
·1 year agoThis did not help me. I can only get iOS 15 deleted ebay app waited a week, went in and asked to download older version of app. Once opened it says this app not supported only option was update or exit. When hit update it says phone is not capable. And when hit exit it kicks me out of eBay app?!! My only option is using my browser every time and this is not convenient!!! This will mean for me not using eBay as much as I did for many years, sadly they will lose a lot of custom from this unless it is resolved in some way?
eburtonlab
·2 years agoIf your operating system does not support the latest version of the eBay app and you cannot update your operating system, it should still be possible to use a mobile browser to go to ebay.com or ebay.co.uk and use eBay that way.
If eBay browser links are opening in the app automatically, iOS users should be able to tap and hold an eBay browser link and select "don't open in the app" to prevent that from happening.