Can’t log into app “something went wrongâ€
I can’t log into the app. It’s worked fine for years but last night I couldn’t log in and still isn’t working. I deleted and reinstalled the app. I’ve changed my password. It still doesn’t work. I can log into my safari on my computer and iPhone web browser but just not the eBay app it always says “something went wrongâ€.
im on a iPhone xr iOS version 16.5.1 (c)
I spoke to eBay lastnight in chat that didn’t fix the problem and just left the chat. Here is the chat script.
12:49:42 UTC Sohail
No problem, team will check and confirm what's the issue?
12:50:07 UTC crdbrdjngl
When will I hear back?
12:50:20 UTC crdbrdjngl
what the problem is?
12:50:59 UTC Sohail
I am not from tech team, the team will check and will fix this issue.
12:51:15 UTC crdbrdjngl
Ok
12:53:21 UTC Sohail
I hope I was able to help you today, Thank you for contacting eBay support, Have a great day ahead.
12:53:26 UTC
chat ended by Sohail
ANY HELP WOULD BE MUCH APPRECIATED. THANK YOU. REALLY WANT THIS FIXED AS I ALWAYS ONLY USE THE EBAY APP TO TALK TO MY CUSTOMERS.
heyitsfaleh
·2 years agoDid you resolve the issue?
2skyli0
·2 years agoI have the same issue
heavenofcollectibles
·2 years agoI have same issue, i tried everything but it still same unfortunately
eburtonlab
·3 years agoAre you using the latest version of the eBay app?
Some issues can be addressed by uninstalling the eBay app, restarting your phone, then installing the latest version of the app. The restart in between should ensure a clean install, which may help if the problem was with a previous installation.
If none of that helps, you may have to use a mobile browser until the app is updated or the issue is addressed by eBay.
crdbrdjngl
OP3 years agoI tried this now I get “something went wrong: 429â€
 
eburtonlab
·3 years agoA search for that error message turns up this old thread with some possible things to try.
Are you able to sign in if you disable WiFi?
https://community.ebay.com/t5/Mobile-Apps/Request-ebay-429/td-p/28061843
The error is sometimes associated with a limit to the number of sign-ins per day. If so, it may reset overnight.
crdbrdjngl
OP3 years agoI’ve tried with and without WiFi. And it’s been an issue for over 24 hours now. Log online on safari fine just not the app.