App Ebay doesnâ€™t work

Hi, Iâ€™m on iPhone 14 pro, iOS 16.6, app 16.119.0 . When I open app it works but a few minute later it close. Tryed to reinstall and app work until a log in, after that it crashâ€¦

any advise?

thanks

martx829

1165 View listings

Posted 3 years ago·Last reply 3 years ago

11 comments

dmann131313

·3 years ago

7632 View listings

@elizabeth@ebay ?

dmann131313

·3 years ago

7632 View listings

Good morning,

I am also having a problem with the app crashing. I am using an ipad (9th generation), using the latest version of iOS (16.6) and have tried uninstalling and reinstalling the app. When reinstalling, I can use the app like normal up until I log in, which causes the app to crash, and then it will immediately crash every time I try to open it after that.

I can still access and use the app like normal on my phone (iPhone SE 2022) using the same iOS (16.6).

I can also still access and use my account like normal on my desktop.

I do not know what else to try. I have tried turning my device on and off, uninstalling and reinstalling software, updating my OS, and I know my account is in good order. I need assistance.

eburtonlab

·3 years ago

5547 View listings

have tried uninstalling and reinstalling the app.

Did you try restarting your phone in between the uninstalling and reinstalling? That can help to ensure a clean installation; if a previous installation did not finish cleanly that can cause problems with future updates.

dmann131313

·3 years ago

7632 View listings

That is a good idea. Unfortunately, I just tried to do just that, and am still having the same problem. The app immediately crashes when trying to open it

owlvintagebooks_corkysclothing

·3 years ago

462 View listings

I am not the OP but rebooting the phone didn't help at all.

landondahl

·3 years ago

4499 View listings

I had the the exact same issue starting on the 24th. As of the 25th the app crashes before it even fully opens. Itâ€™s really frustrating and causing my business many missed opportunities. Iâ€™ve deleted the app, restarted, reinstalled 20 times and It hasnâ€™t fixed the issues. I have the most up to date version of the app installed and the most up to date IPhone software. I even tried to chat with EBay support. That was a huge waste of time. I was told to delete the app and reinstall it. I made an attempt to tell them I am way past those steps and the bug is on ebays developers end, that was way over their head and I left the chat. eBay, with the crazy high seller fees that you charge you should have a much better IT development and support team. I highly recommend that management makes this a priority or else itâ€™s eventually going to be your demise.

elizabeth@ebay

Admin3 years ago

Communtiy Advisor0 View listings

@martx829 wrote:

Hi, Iâ€™m on iPhone 14 pro, iOS 16.6, app 16.119.0 . When I open app it works but a few minute later it close. Tryed to reinstall and app work until a log in, after that it crashâ€¦

any advise?

thanks

Hi @martx829! Our apologies for the inconvenience. Our tech team is aware of the issue and working on a fix as quickly as possible.

martx829

OP3 years ago

1165 View listings

Ok could you please write me when the app itâ€™s ok?

elizabeth@ebay

Admin3 years ago

Communtiy Advisor0 View listings

@martx829 wrote:

Ok could you please write me when the app itâ€™s ok?

Hi @martx829. I'm happy to report this should be working better now!

walmartman15408

·3 years ago

1037 View listings

Iâ€™m still having the same issue. Just reinstalled the app and same thing. Sign in and it closes click the app goes in and instantly closes

cswloo

·3 years ago

375 View listings

Still busted, crashes every single time I open it. Iâ€™ve uninstalled and reinstalled I donâ€™t know how many times now and the iOS app is completely useless.