raise a serious concern regarding the visibility of my listings
Dear eBay support. I am writing to formally raise a serious concern regarding the visibility of my listings. For roughly the past two years, my items have been consistently buried in search results even though I follow best practices and include complete, accurate titles and details. This is directly impacting my business and sales. I don't want a boilerplate response about promoted listings or pay per click. I understand promoted placements exist, but basic search visibility should not be effectively paywalled. My listings are not merely underperforming, they are functionally invisible despite being properly titled and categorized. In some cases, even exact title searches fail to surface my items. I need a transparent explanation of why this is happening and concrete steps to correct it. If this cannot be resolved promptly, I will need to reconsider the viability of continuing to list on eBay. Sincerely, Your name Want me to tighten the tone even further, or add any specific examples . I am active in the eBay community forums and I can see I am far from alone. Many sellers report the same sudden, unexplained drop in organic visibility. We don't want to escalate, but if this pattern continues with no meaningful response, sellers may have to consider coordinated complaints. We would much prefer a timely, good faith resolution from eBay.
