How to file an insurance claim

Greetings this site keeps sending me in circles as I tried to find out how to file an insurance claim for an item received as damaged. Can somebody please help me find how to file an insurance claim thanks

ktrashada

120 View listings

Posted 4 months ago·Last reply 4 months ago

2 comments

kensgiftshop

·4 months ago

389 View listings

@ktrashada

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

klhmdg

·4 months ago

1523 View listings

If you are the buyer, you go to your purchase history and file a Not as Described case.

The seller will have 3 days to refund you or send a shipping label to return and then refund you.

If you are the seller, you file for insurance with the shipping carrier