Yet another negative feedback! The truth verses how the customer "feels"
Summary: In a discussion titled 'Yet another negative feedback! The truth versus how the customer "feels"', historyteacher40 initiated a conversation that did not include any content in the initial posts. Later, idealgems1 and adamcartwright contributed, with adamcartwright suggesting that even if an item was listed at $500 and sold for less, the AG (likely an agreement or guarantee) would still apply. The interaction hints at a discussion about customer feedback and pricing guarantees or agreements.
Another unbelievable negative feedback, and another unbelievable eBay denial of removal of the feedback. I sold a 12K SOLID GOLD necklace. I had it appraised at a jeweler before selling it on eBay. The customer purchased the necklace, and more than a week later (after gold prices dropped,) the customer started a return and left me a negative feedback. They claim the necklace is 12K 1/20 gold. I appealed this feedback to eBay. 1. They refuse to look at my appraisal that will verify the content of the gold.
2. They told me that the negative feedback can't be removed because "this is how the customer feels!" Although the gold is solid 12K, the customer "feels" like it is not! I can't tell those who are reading this how many times negative feedbacks were not removed because of how the customer feels rather than what is the truth. I have been ripped off so many times as a seller, and often, receive a negative feedback in the process. Rarely will eBay remove the negative feedback because the customer "feels" differently, even if they completely lied and made up the feedback and the ripping me off.
3. As always, I have to go through the 40 minute process of filing a BBB complaint. This helps get some of the negatives reversed, but not all. I have provided eBay hundreds of thousands of dollars since 1997, yet I feel like eBay could care less. As a seller, you've got it made. You can return a rock instead of a valuable item, have to fight extremely hard for eBay to listen to what happened, and then the buyer leaves you a negative after stealing from you, and eBay might not remove it because the customer feels like lying today.
4. Most of my jewelry sales and coin sales are always being sold on other sources due to eBays unbelievable support of the customer and lack of support of the seller. It is unfortunately that the seller has to deal with this type of stress (not receiving support from eBay.)
idealgems1
·2 months agoI'm assuming the piece sold for less than $500, because if it was over $500, it would have the authenticity guarantee and the gold content would have been verified. I am in complete agreement with you that sellers should be as able to leave negative feedback as any buyer can.
Now, don't take this the wrong way, because the chain could be every bit as legit as you say. But that being said, as a 40 year career jeweler, accredited appraiser , and Graduate Gemologist, I can state with certainty that: 1) 12K solid gold is very rare (and usually only seen in "Black Hills Gold"), 2) 1/20 12K Gold Filled is exceedingly common, and 3) professional jewelers make mistakes on appraisals every day. One written appraisal does not the truth make.
adamcartwright
·1 month agoEven if it were listed for $500 and sold for less, the AG would still hold.
historyteacher40
OP2 months agoOne other comment.
Although it happened years ago, I am still concerned that the seller is banned from leaving feedback about the buyer. So many buyers are dishonest and corrupt, and eBay won't allow this to be shared with other sellers. The plethora of people who have returned to me other items such as junk mail, but kept the valuable item(s) they won can't be exposed for other people to see. The seller should have every right to leave feedback that is the truth.