eBay should always Reach out to buyer if item fails authentication | Jewelry

adina · 2023-10-03T16:42:04.123000Z

There are many instances that eBay fails authentication for trivial reasons. For example, the ring was 13.4K and not 14K as stated, or 1 of 30 diamonds had a clarity grade lower than stated, or the estimated carat weight of 250 diamonds was .95cts not 1.05cts as stated. These are a few but there are many other examples. In these cases, if not all cases, eBay should reach out to the customer, explain what they found and let them decide if they still want to proceed with the purchase. By no means does this put any pressure on the buyer as they still have full return privileges. The reality is, there are many customers who buy a ring and dont care about these trivial discrepancies. For example, someone lost their grandmothers heirloom ring 30 years ago and they finally find it (or one like it) for sale on eBay. They are so happy and DO NOT CARE that its 13.4K they just want the ring. OR a customer finds a tennis bracelet for thousands of dollars less than they can get it for in the store but it gets rejected because eBay authenticator grades the color of the diamonds as "UD" - undetermined due to the setting. This seems crazy to me. If they reach out to the customer its a win, win, win. Customer gets their item, we get a sale and eBay gets their commission. Where is the downside? We have many customers that have been consistently buying from us for many years. They are confident in our grading, value and description of all our products.....They are NOT HAPPY when these situations occur. When your buyers AND sellers both agree, you should listen. Does anyone else agree? I would love to hear your thoughts.

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eBay should always Reach out to buyer if item fails authentication | Jewelry | eBay Community