I sold a vintage 14k necklace with small diamonds that failed the Authenticity Guarantee that said the metal length is outside tolerance. There was no explanation and the money was returned to the client. Do you know if there is any way of contacting GIA for a more detailed explanation? Obviously there was no discussion with me and I donâ€™t want to repost it and have mistakes in the description. Thanks.

You won't be able to speak directly with anyone at GIA. But, if you are persistent you can speak with eBay representatives within the jewelry authentication department. I have done this three times so far, and they are helpful. There may be a more efficient way of doing it, but I started a help chat and said I need to speak with a representative. They offered to have a rep call me, and each time they did so promptly. I then told the representative that I needed to sp...

Authenticity Gusrantee | Jewelry

Home
News & Updates
Buying & Selling
Explore Categories
About
Community Events
eBay Help

Discussions