Another unbelievable negative feedback, and another unbelievable eBay denial of removal of the feedback. I sold a 12K SOLID GOLD necklace. I had it appraised at a jeweler before selling it on eBay. The customer purchased the necklace, and more than a week later (after gold prices dropped,) the customer started a return and left me a negative feedback. They claim the necklace is 12K 1/20 gold. I appealed this feedback to eBay. 1. They refuse to look at my appraisal that will verify the content of the gold. 2. They told me that the negative feedback can't be removed because "this is how the customer feels!" Although the gold is solid 12K, the customer "feels" like it is not! I can't tell those who are reading this how many times negative feedbacks were not removed because of how the customer feels rather than what is the truth. I have been ripped off so many times as a seller, and often, receive a negative feedback in the process. Rarely will eBay remove the negative feedback because the customer "feels" differently, even if they completely lied and made up the feedback and the ripping me off. 3. As always, I have to go through the 40 minute process of filing a BBB complaint. This helps get some of the negatives reversed, but not all. I have provided eBay hundreds of thousands of dollars since 1997, yet I feel like eBay could care less. As a seller, you've got it made. You can return a rock instead of a valuable item, have to fight extremely hard for eBay to listen to what happened, and then the buyer leaves you a negative after stealing from you, and eBay might not remove it because the customer feels like lying today. 4. Most of my jewelry sales and coin sales are always being sold on other sources due to eBays unbelievable support of the customer and lack of support of the seller. It is unfortunately that the seller has to deal with this type of stress (not receiving support from eBay.)
