Inquiry, Case Management API | eBay Community

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Inquiry, Case Management API | eBay Community

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Inquiry, Case Management API

Created May 5, 2026

0 members

18 discussions

joelliv
Selling
Sold an item. Shipped to buyer. Buyer said i didn't send tracking info. The buyer received the item but embassy allowed them to get refund and keeping the item. Ebay won't let me dispute the case. The buyer got refund in full and keeping the item.
3 weeks agolast reply 3 weeks ago
2
scoutmaniac
eBay failed to protect a buyer this time
I had a case with a seller. I bought a portable tea set from them and I did not receive any package from them. I opened a case and let eBay know that the tracking notifications were false because the item was delivered to another address. The Post Office is looking into it. The Postmaster at my PO tracked the delivery and he told me the GPS data showed that the package was not delivered to my address. He would not tell me the address listed to the tracking number because I was not the shipper. Obviously, eBay did not do anything but run a tracking report - which said the package had been delivered. I never contested that, what I contested was that the package was delivered to my address. eBay closed the case and basically said too bad - you got burned, but there is nothing we can do because we don't want to spend too much time on this matter. Sorry for your luck. I gave negative feedback to the seller, but it never showed up in their feedback. What good is feedback? I would caution anyone doing business with the seller because they have a history of selling items from Amazon and having them drop shipped to the eBay buyer directly from Amazon. Not sure if this was what they did here, but I didn't get it. eBay failed me this time.
3 weeks agolast reply 3 weeks ago
1
math_chem_123
A Seller defrauded me by listing Bose M47 earbuds and then sent a cheap Chinese knock off brand.
Seller then LIED to eBay and said they shipped the item and closed the case. eBay says I can't appeal because I received the item. But it wasn't the item listed!!!
5 months ago
0
thogeor-70
Unable to post parcel
I sold some boots last Friday but couldn't post them on Saturday or Monday. In both occasions I was told there was an issue with the code on the barcode Ebay sent me and they would resolve it and to come back again .I Tryed my local post office and never had an issue before .
11 months ago
0
tcb4m-94
I want to earn 30 lac monthly how much investment i need for ebay
I am a beginner suggest the investment for 30 lacs profit
1 year ago
0
modelstore
"Something went wrong. Please try again later" when trying to set up notifications
When trying to edit the Alerts and Notifications section for my app in the developer panel, I get the following error when clicking save. No other error messages are present so im not sure what this means or how to remedy it. If I try the same on the sandbox tab, it seems to save ok.
2 years agolast reply 1 year ago
2
ilanjospe
Bug in International Estimated Delivery Dates? Causing INR issues.
There has been a change in estimated delivery dates shown to buyers and the dates are now inaccurate, unrealistic and do not reflect actual transit times. This has caused an unreasonable amount of INR claims recently and is having a negative impact on both seller and buyer experience. Here's an example listing: https://www.ebay.com/itm/226681292279 See this screenshot and note: It would appear that the standard and expedited EDDs are reversed. The item location is in Miami and the listing is currently set to *7* day handling. The screenshot was taken on Sunday, May 25 and the earliest EDD (June 2) doesn't even account for the handling time. Example listing 226681292279 with 7 day handling. Screenshot from May 25. We're not quite sure when this issue started but it's fairly recent. Anyone else encountering this problem? It seems like a straight-up bug.
1 year ago
0
intlcraig
EBay customer support is horrible
Let me start by saying lotsof brands seller is horrible. I wish I had looked at reviews before purchasing with them. They promised two to five day delivery and I paid for that in all it took 17 days from day of purchase to get to me. And then when it arrived it was the incorrect product I promptly contacted eBay with pictures and supported that with a PayPal documentation which resulted in canceling the eBay dispute. Had I known this I would not have documented with paypal. Every single individual has sidestep taking ownership on this problem. Even a eBay representative shared with me that the original representative misspoke and was apologetic for her error. That did not help me and as a result of all of the errors on eBay's part and the seller I incurred additional charges. When I wrote a legitimate feedback on the seller they promptly asked eBay to remove an eBay complied even after eBay Representatives reviewed it with me and agreed and sent further documentation supporting my feedback to the review department. I will never do business with eBay again. I gave them every opportunity to maintain my 22-year business with them but I am done at this point.
1 year ago
0
sassitech
API Explorer not working to me
I am experimenting a strange behaviour of API explorer as I: 1) cannot call anything (token invalid - application nor user token) 2) sandbox user token: when logged in, nothing happens, no token. If I click "Request user token" I go back to log in; insert my password and return to Api explorer, but no token is there. It seems that something wrong is happening to my whole account: I am thinking about closing my developer account and open a brand new one. Anyone with similar issues? Thank you!
1 year ago
0
paulgst-g_0
problem with a seller (rbfatlasfathy) who stole my money by lying to me. Order(12-12227-06478)8
I had my worst experience on ebay with this seller. He sold me a starlink antenna already associated with an account. So I can't install it. It's a theft. I tried to write him to resolve the situation, I didn't get a response. I think ebay should stop this seller because he steals people's money and he is a liar. I need a refund
1 year ago
0
mastecinco
After hitting order api we dont get blank order list in response (we have orders in our dashboard)
api url - https://api.ebay.com/sell/fulfillment/v1/order its response- { "href" : " https://api.ebay.com/sell/fulfillment/v1/order?limit=50&offset=0 " , "total" : 0 , "limit" : 50 , "offset" : 0 , "orders" : [] } After hitting order api we got this response in which we get blank list of orders , but we have list of orders in our dashboard would you please su ggest/guide me what's wrong in this
2 years agolast reply 2 years ago
9
sandeepkgec
Contact number
When I will get my refund
2 years agolast reply 2 years ago
1