Support Reps Keep Misleading Me about Case Resolution
I had a buyer submit a false report and false negative feedback on an item without ever contacting me. The buyer submitted a dispute through their bank and it was approved soon after without any opportunity for me to present my side. Funds were withdrawn from my sellers balance and bank without my permission or review. The buyer has not responded to messages I've sent them and has not returned the item.
I have since talked to eBay support reps over the phone 3 times and each time they agree I was in the right, they're sorry that buyer protection didn't cover this instance (because the seller went through their bank) they promise to issue a refund/credit, and say I'll hear back within a few days via email. Its been over a month since I started contacting them and so far no response or progress unless I call in, which is just a repeat of the previous conversation.
Now when I try to call it says the phone line is temporarily closed. Do I have any other options for escalating this and recovering my funds?
