File a complaint against the seller
Summary: zhizh2376 lodged an urgent complaint with eBay regarding Order #07-14936-18324, involving a shipment of motor oil from a seller that arrived damaged and leaking. They highlighted the safety hazard and violation of US hazardous material regulations, emphasizing that it is illegal to return the package. zhizh2376 accused the seller of fraudulent behavior and requested eBay to override the seller's actions and issue a refund, threatening further action if unresolved by August 4th. They also expressed frustration with the difficulty in contacting eBay customer service.
Subject: URGENT Appeal: Order Damage Involving Hazardous Material Contamination - Order # 07-14936-18324
Dear eBay Executive Support Team,
I am writing to formally log a serious dispute and appeal the delay regarding Order # 07-14936-18324 . I purchased motor oil from the seller "***, which arrived severely damaged and leaking. I have already contacted phone support, and they stated I must wait until August 4th for a decision. However, this issue involves hazardous materials and requires immediate professional intervention under the eBay Money Back Guarantee.
I would like to state the concrete facts and legal safety regulations regarding this case below:
Severe Product Damage & Environmental Leakage:
The motor oil has suffered catastrophic leakage during transit. As shown in my photographic evidence, the bottom of the cardboard box and the outer plastic poly mailer are completely soaked through with black oil. The chemical fluid has already contaminated the packaging.Violation of US Federal Safety & Postal Regulations:
Under U.S. Department of Transportation (DOT) Hazardous Materials Regulations (49 CFR) and United States Postal Service (USPS) Publication 52, leaking flammable and chemical fluids are classified as hazardous waste. It is strictly illegal, unsafe, and a federal violation for me to drop a leaking chemical package into the mail system for a return. I cannot and will not violate the law to satisfy a return request.Fraudulent Conduct by the Merchant:
The merchant "***" has demonstrated extreme bad faith. They deliberately closed my return window online to block my consumer rights, sent a intentionally corrupted file to pretend they offered "evidence," and engaged in text-based gaslighting.
According to eBay’s official "Item Not as Described" policy, buyers are 100% protected against receiving broken or leaking items. Furthermore, eBay safety guidelines explicitly state that buyers should not be forced to mail back biohazards or hazardous chemicals that have already leaked.
I request eBay to manually review my attached photo proof, override the seller's fraudulent closure of this case, and issue a full refund immediately. If eBay fails to uphold its buyer protection policy by August 4th, I will immediately escalate this matter by filing a formal complaint with the Better Business Bureau (BBB) and exercising my legal rights to a Chargeback through my financial institution.
Thank you for your immediate attention to this federal transit safety and consumer rights matter.
Best regards,
***
zhizh2376
OP2 weeks agoI have serious issues with eBay. In particular, it is impossible to get in touch with customer service. The incompetent chatbots are disappointing...