Good afternoon, gentlemen. On May 16th, I ordered a Lenovo computer, order number [removed by mod]

Summary: A participant started a discussion by mentioning that they ordered a Lenovo computer on May 16th and provided the order number, which was removed by a moderator. Several other participants responded, but their comments were not disclosed, keeping the content of the conversation private.

<span class="">Good afternoon, gentlemen. On May 16th, I ordered a Lenovo computer, order number [removed by moderator] and tracking code: [removed by moderator]. The carrier was DHL and the seller was [removed by moderator].

I still haven't received it. They say the shipment was cancelled. I need the computer sent to me as urgently as possible. I need the computer and not a refund. If it's a refund, it should be an additional 50% of the total value, i.e., €306, for moral damages, since I expected the computer and it wasn't delivered, even though I paid for it correctly. Please, I am requesting a positive and urgent response to this case. Can you do this for me?</span>

assaba-0

51 View listings

Posted 2 months ago · Edited 2 months ago·Last reply 2 months ago

7 comments

albertabrightalberta

·2 months ago

I can explain it to you but I can't understand it for you.104 View listings

@assaba-0 wrote:

<span class="">Good afternoon, gentlemen. On May 16th, I ordered a Lenovo computer, order number <br/>[removed by moderator] and tracking code: [removed by moderator]. The carrier was DHL and <br/>the seller was [removed by moderator].

I still haven't received it. They say the shipment was cancelled. I need the computer sent to me<br/>as urgently as possible. I need the computer and not a refund. If it's a refund, it should be <br/>an additional 50% of the total value, i.e., €306, for moral damages, since I expected the <br/>computer and it wasn't delivered, even though I paid for it correctly. <br/>Please, I am requesting a positive and urgent response to this case. Can you do this for me?</span>

@assaba-0

I've edited your post to make it more easily readable.

It's YOUR country that doesn't allow import of the computer (as indicated by the tracking as shown in @lacemaker3 's post #6.

It's the buyer's responsibility to verify that items are allowed to be imported into their country or exported from the country from which they wish to purchase.

Tracking shows that the shipping was canceled by the carrier and the package returned to the seller with delivery made back to the seller. So the seller should issue a refund.

In cases where a buyer supplies an invalid address, the buyer won't win an INR (item not received case) but in an import/export case like this, I'm not sure whether INR (item not received) would work.

If you don't get a refund, you may have to go to your payment source and file a chargeback dispute.

labbypaws

·2 months ago

252 View listings

Why did a mod leave this in fashion? Moderator should move this to the appropriate discussion group.

exclusive_deals_store_usa_1

·2 months ago

1 View listings

Your provided tracking number on DHL website say "Sorry, your tracking attempt was not successful. Please check your tracking number.". How you are saying that shipment is cancelled? Did the seller told you that shipment was cancelled?

lacemaker3

·2 months ago

4, 3, 2, 1 ... Earth below us, drifting, falling ... Floating weightless, calling, calling ...690 View listings

@assaba-0 wrote:

Good afternoon, gentlemen. On May 16th, I ordered a Lenovo computer, order number [removed by moderator[ and tracking code: [removed by moderator]. The carrier was DHL and the seller was [removed by moderator].

I still haven't received it. They say the shipment was cancelled. I need the computer sent to me as urgently as possible. I need the computer and not a refund. If it's a refund, it should be an additional 50% of the total value, i.e., €306, for moral damages, since I expected the computer and it wasn't delivered, even though I paid for it correctly. Please, I am requesting a positive and urgent response to this case. Can you do this for me?

@assaba-0

Is this the item number for this purchase? https://www.ebay.com/itm/137240168492

[See update in later post below.]

That tracking number is not a DHL number,

It is probably too early to expect the package yet, it has only been 10 days since you purchased, and international deliveries may take several weeks. That listing is currently estimating about 2 weeks for delivery to Mozambique.

If you don't receive the package by the last estimated delivery date, then you will need to open an Item Not Received case, and if the seller can't provide proof of delivery to the address on the order, then you will receive your money back under the eBay Money Back Guarantee. You are not entitled to any additional damages.

lacemaker3

·2 months ago

4, 3, 2, 1 ... Earth below us, drifting, falling ... Floating weightless, calling, calling ...690 View listings

Update:

@assaba-0 , I believe there is a typo in your tracking number.

It still isn't a DHL number, but it is from Germany Deutsche Post (where the item was located) not from Belgium.

The item could not be exported to your country Mozambique, so the export was cancelled and the package was sent back to the seller, and was just delivered today.

https://parcelsapp.com/en/tracking/CY292693283DE

As I said earlier, you will need to open an Item Not Received case, and since the seller can't provide proof of delivery to the address on the order, you will receive your money back under the eBay Money Back Guarantee. You are not entitled to any additional damages.

soh.maryl

·2 months ago

110 View listings

For some reason, can't read your message entirely.

There was an estimated date of the delivery in the listing. If that date has passed by at least one day, but less than 30, why not open an item not received case with eBay?

Things needed urgently are better bought locally.

Can you explain "moral damages"? Have you read the MBG?

annadryl

·2 months ago

4922 View listings

An extra 50% refund for "moral damages"? Did you file a not received case? What is the estimated delivery date? You are in Mozambique, where did you order it from? You may urgently need it but I don't see how a refund makes up for the morals here.

(Also, we are not ebay, but other users. You need to file an INR case through ebay) Report that your item hasn't arrived