buyer claims NIB tablet does not work | Electronics

m.nine.hobbies · 2024-09-06T16:53:18.116000Z

Hello, I sold a NIB Galaxy Tab 2 7" tablet, the buyer left positive feedback and now is saying the item will not turn on. I do have returns turned on for this sale. I have detailed pics of the serial numbers in case they try a bait and switch scam. My question is: Should I respond to their message first telling them to initiate the return or should I just let them start the return then message them about my inspection of the item for a possible refund or partial refund? Basically I just don't know when is the appropriate time to message the buyer. Thanks

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buyer claims NIB tablet does not work | Electronics | eBay Community