Sandbox user: testuser_pcsseller123 ,user not eligible for Business policy
Sandbox user: testuser_pcsseller123
Marketplace: EBAY_GB
OAuth refresh: PASS
Identity API: HTTP 200 / CONFIRMED
Payments: OPTED_IN
Payments onboarding: ONBOARDED
KYC: HTTP 200
Inventory read/write: PASS
Account API getPrivileges returns: sellerRegistrationCompleted: false
Payment, Fulfillment and Return Policy requests all return:
HTTP 400
errorId 20403
User is not eligible for Business Policy
The legacy Business Policies Sandbox opt-in hostname also fails DNS resolution.
I activated Developer Technical Support and attempted to submit a ticket, but the DTS form itself returns:
Failed to create CRM incident. Incident path not found.
Can an eBay developer/support engineer check whether this Sandbox TESTUSER is incorrectly provisioned for Business Policies, and also advise how to submit the DTS incident while the CRM path is failing?
Production has not been used.
And how to fix it
