Sandbox checkout succeeds but order is missing from Fulfillment API, Trading API, and Purchase History

Summary: shint-8 is encountering an issue with order creation in the eBay US Sandbox, where a completed checkout does not reflect in the REST Fulfillment API, Trading API, or the buyer's Purchase History. They attempted to report it through Developer Technical Support but faced difficulties creating a support ticket. pcoutlet24 mentioned experiencing a similar issue with recent purchases not showing.

Hello,

I am experiencing a reproducible issue with order creation in the eBay US Sandbox.

Listing:

- Seller: testuser_inventoryseller01

- Buyer: testuser_inventorybuyer02

- Item ID: 110590230672

- Price: USD 20.00

- immediatePay: true

I completed checkout through the Sandbox website using a test Visa card generated by the PayPal Developer Credit Card Generator.

Checkout appeared to complete successfully. eBay displayed a confirmation page showing:

- Order: 02-00001-25260

- Total: USD 21.45

However, the order cannot be found afterward:

1. REST Fulfillment API

GET /sell/fulfillment/v1/order?limit=10&offset=0

Response:

{

"orders": [],

"total": 0

}

2. Trading API GetOrders

A GetOrders request covering the relevant 24-hour period returns other existing Sandbox orders, but does not return Item ID 110590230672 / Order 02-00001-25260.

3. Buyer Purchase History

The buyer account shows "No orders were found."

Therefore, the checkout confirmation page indicates that an order was created, but the order is absent from the Fulfillment API, Trading API, and buyer Purchase History.

Could someone confirm whether Order 02-00001-25260 was actually created in the Sandbox backend, and whether this is a known Sandbox issue?

I also attempted to report this through Developer Technical Support, but ticket creation repeatedly fails with:

"Failed to create CRM incident. Incident path not found."

Thank you.