Question about using eBay Message API with my own customer service system
Summary: aycm2073 is seeking advice on integrating their AI customer service system with their eBay store using the eBay Message API and OAuth for authorization. They are concerned about potential issues with eBay's policies and the safety of using this setup. They are asking if others have had similar experiences and are looking for advice.
Hi everyone,
I’m building my own AI customer service system and I want to connect my eBay store to it using the eBay Message API.
I would need to authorize my eBay store through OAuth so my system can read and reply to buyer messages.
My main concern is: Could this cause any issues with my eBay account or violate eBay’s policies?
Has anyone done something similar before? Is it safe to use OAuth + Message API with a self-built customer service system?
Any advice would be greatly appreciated. Thanks!
