Developer Technical Support ticket form fails to submit — need Trading API issue escalated
am trying to submit a Developer Technical Support ticket for a Production Trading API issue involving VerifyAddFixedPriceItem.
The support account is ACTIVE and I followed the required AI-Assisted Support → Proceed to Create a Ticket flow. I completed the required fields on both steps, but Step 2 returns:
“Failed to submit. Please try again.”
I removed all attachments and retried with the same result.
The API issue I am trying to report is:
Production VerifyAddFixedPriceItem to /ws/api.dll, Site ID 100, returns Error 5 / XML Parse error. The response says soapenv:Body is missing its closing tag even though we are using the documented raw XML endpoint and our XML validates successfully.
eBay Build: E1485_UNI_API5_19110952_R1
Could an eBay staff member please escalate the support-portal failure or provide an alternate way to submit this Developer Technical Support case?
