Developer Technical Support Submit button does nothing — additional Production keyset request
Hi,
I’m trying to request an additional Production keyset for a separate internal accounting application.
I already have a Production keyset, but it belongs to an unrelated listing-management application. I want the new accounting application to have its own credentials, OAuth configuration, and compliance lifecycle. It would use the Sell Finances API to reconcile managed-payment payouts.
Based on eBay’s “Requesting additional keysets” article (KB 1359), this appears to be the appropriate case for submitting a support request.
I activated Developer Technical Support and opened the AI-Assisted Support form. However, clicking Submit does nothing. There is no loading indicator, error, suggested solution, “Proceed to Create a Ticket” option, or new entry under My Tickets.
I have tried:
- Reloading the page
- Starting from a fresh browser tab
- Using both short and detailed questions
- Reselecting the active support contact
- Clicking Submit manually
The result is always the same.
Could an eBay staff member please help me get the ticket workflow working or direct me to another official way to request the additional keyset? I can provide account or application details privately if needed, but I will not post credentials or confidential information publicly.
Thank you.
