Developer account scheduled for deletion and can't sign in to prevent it because also suspended without ever being informed!
Summary: nogaff is facing issues with their eBay Developer account, which is scheduled for deletion due to inactivity. They cannot sign in to cancel this deletion because the account is suspended without prior notice. Despite submitting the account reactivation form multiple times, they have received no response. They also attempted to seek help from eBay customer service but were informed that the developer account is separate, with no support or escalation options available. lacemaker3 initially misunderstood the account type and suggested using the eBay UK community, which was not applicable.
I received an email on 25th August stating that my longstanding developer account is scheduled for deletion due to inactivity and I need to sign in then click a "Cancel Close My Account" button within 30 days to prevent the deletion.
However, if I try to sign in it rejects my password, and if I try to reset my password it tells me my account is suspended, so I can't actually access the button to comply with their instructions.
I have no idea why my account is suspended or how long it has been suspended for; I never received any email or any other kind of notification to tell me it was suspended.
I've tried submitting the account reactivation form at https://developer.ebay.com/support/developer-account-support a total of 3 times over the past 11 days, but thus far I've received no response whatsoever. Not even an automated acknowledgement of my request.
I now have 19 days left to prevent the account deletion. What can I do? How can I get my account unsuspended?
There are no published phone numbers or email addresses to get in touch with a human being and I have no idea if the form I submitted is even working or being received by anyone.
Can @developer-support@ebay.com or @developer_support@ebay help?
developer-support@ebay.com
Hello Developers,
We apologize for the inconvenience you've experienced. We have made an update to address the issue with the password recovery flow. We recommend trying the password recovery flow again. Thank you for your patience and understanding. Best regards, eBay Developer Support
nogaff
OP1 month agoSo I spoke to eBay customer service in the vain hope that they might be able to assist, but of course, a developer account is entirely separate from an eBay account, so they have no means of reactivating it themselves, no visibility on my reactivation request, and apparently no means of contacting anyone in the Developers Program support team directly, nor transferring me or escalating my query.
So no help whatsoever then!
lacemaker3
·1 month ago@nogaff
It sounds like it is your eBay UK account which was suspended. As far as I can see, your account was only for buying, you have no feedback received or left for any sales.
So there is no indication of why your account was suspended. You should ask about that on the eBay UK community:
https://community.ebay.co.uk/
nogaff
OP1 month agoNo, this has absolutely nothing to do with my eBay UK account.
As stated, the email I received was about my developer account. Here's the full text of the email:
And here's what happens when I try to reset my developer account password:
So clearly I cannot follow the 3 steps in the email.