UPS New Shipping Label Policy | Collectibles & Art

kcchiefs2024 · 2024-01-21T17:07:28.431000Z

Need some feed back on this conversation. When we use to purchase a shipping label through eBay using UPS the charges did not occur until the item was scanned in by UPS and then we got charged. Now we get charged immediately for the shipping label. So here is what I need help and feed back with. We as customers are purchasing the UPS Shipping Label Immediately so why is there a 5 day limit on us reprinting the label through eBay? Say we have a damaged label and for everyone out there that uses UPS the first scan is when the item reaches the distribution centers due to the UPS driver told NOT to scan the item in when they pick the item up from the local UPS Stores. If anyone has used UPS knows to open an investigation to find a package it takes normally 3 business days to get an answer from them to tell us why for example the tracking label is damaged and will not scan. Since eBay can not just take the old label off and reprint a new one and put it on the package gets sent back to the UPS Store were we have to take the item back and try and reprint a new shipping label to put on the box again. At this point the 5 days has surely almost run out. Now we can not reprint the label after 5 days PLUS we can not void the previous label neither since it has been longer than 5 days. So now we have to purchase another shipping label through UPS instead of just having the ability to reprint the label since eBay/UPS has already been paid for the label. So we get charged twice for one package and never received a refund for the first label. I need everyone's thoughts on this and what we should do as sellers to get this issue addressed. My opinion is there should not be a 5 day reprint OR a 5 day void policy on shipping labels anymore since we as sellers pay for the labels up front. What is the point of this 5 day rule now? Any feed back would be greatly appreciated and let me know if anyone else has any issues with this or frankly the who UPS shipping policy's they currently have in place. Thanks ahead of time.

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UPS New Shipping Label Policy | Collectibles & Art | eBay Community