Counterfeit Postage
Tracking Not Displayed
Tracking information will not be displayed because this package was shipped with counterfeit postage. Please contact the merchant or seller with any questions.
I purchased the postage on Ebay. What am I supposed to do? The package is already inside the Post Office Drop Box. I cannot retrieve it.
10 comments
elizabeth@ebay
Hello everyone,
Please see the update below regarding this issue:
"USPS corrected the root cause of the counterfeit and seized notices on tracking. This was a false notice. All shipments are continuing through the mail stream and progressing toward their final destinations. USPS is actively working to update the current tracking and delivery events. Clear and concise tracking visibility will soon be restored. Please let customer service know if you're still experiencing issues with this, or experience any new instances"
Thank you,
elizabeth@ebay
Hello everyone! If you're being affected by this issue, please reach out to our Customer Service here and ask to be added to ALERT14863, which has also been added to our tech board.
Thank you,
1786davycrockett
·3 years ago@pf9000
Is it possible that you purchased some of those fake "Forever" stamps that are still unfortunately advertised on eBay?
Many of those phony stamps are manufactured in China, and are WORTHLESS for use as American postage stamps.
maxine*j
·3 years agoIt got so bad that Forever stamps are now supposed to be sold on eBay only by authorized sellers. Of course, catching the unauthorized sellers is like playing whack-a-mole: eBay hammers down one and up pops another.
"Forever Stamps can be sold by eligible sellers only," per policy:
https://www.ebay.com/help/policies/prohibited-restricted-items/stamps-policy?id=5043
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pf9000
OP3 years agoSomehow we got off my Original Topic, which is fine, because this issue was Postage Stamps is an important issue. However my original post was in regards to a shipping label purchased from ebay which the Post Office would not honor after the package was placed inside a Postal Drop Box. Later in the day the problem had corrected itself. Either ebay had intervened or the Post Office saw the error and corrected it. Here is a picture of the tracking. Of course the tracking number is removed. As you can see, something went wrong. Later in the day, the problem was corrected. This is the original picture which was posted which is no longer on the top of the page. I don’t what happened to it. So anyway, here it is. I was wondering if anyone else had experienced this issue.
maxine*j
·3 years agoThis board has limited participation, primarily by people who want help to identify artworks, antiques, collectibles.
To find others who may have had your experience, try posting to the Selling board and/or the Technical Issues board.
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melda58
·3 years agoIt could be a message error.
If the postage was with USPS, UPS or FedEx try entering the number directly to the company website tracking.
If you are the seller and purchased the label through eBay, why would it be counterfeit?
If the postage isn't valid, the item wouldn't be forwarded, so you should get it back.
Rita
sonomabarn67
·3 years agoWhat am I supposed to do?
Contact ebay,
pf9000
OP3 years agoHow do I contact Ebay? There is no phone number and no link to Customer Service.
comics-scifi-collectibles
·3 years ago@pf9000 Go to this page: https://www.ebay.com/help/policies/technical-issues/technical-issues?id=4220&st=
Select "contact us" at the bottom of the page.
Then in the chat bot box on the lower right type counterfeit label
Then after the bot replies type AGENT. Then you will see the options to request a call back or chat with an agent. Be sure to share the alert number ALERT14863 with an agent to have your account added to the open ticket.
You can also use social media:
Contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/