Wrong item sent

Question

â€ƒBought a screen for an A145m got a different A14 screen. I live out of the US so it's more expensive to return the item than to purchasing. I'm wanting the seller to send the correct item since I did order the correct item though being told by them I did not. In pics are the sellers listing which is clearly what I need and then a Pic with the phone to be repaired and the screen I got, showing the difference. Seller asked me to bring to a repair shop to check if the one sent could fit and afte...

participatrophy · Accepted Answer

@gregsju

Go to this page

https://www.ebay.com/mye/myebay/purchase

Scroll down, find the order, hit "More actions", and choose "Return this item" from the dropdown menu. Next screen select "Received the wrong item" as the return reason.

soh.maryl · Answer

ALL eBay buyers, as well as all eBay sellers, need to become acquainted with the Money Back Guarantee for buyers, preferably BEFORE beginning to buy or sell on eBay.

All you needed to do when you received the wrong item was open the item not as described case. No back and forth with the seller, no need to contact eBay. Just follow the prompts. You have 30 days after receipt to do this.

For some unknown reason, so many buyers manage to make this process more complicated than it needs to be. Don't be one of those buyers. Learn how to help yourself.

mudshark61369 · Answer

@gregsju ,

All you have to do is go to your purchase history, click on the More actions button. If you see return item, click on that, and select as the reason Item doesn't match description follow through to file the dispute, which will appear just above the item title in your history.

The seller will have 3 days to either send you a return shipping label or for you to get the return shipping cost from the shipping agency and tell them what it is, since it was an international transaction, their last option is to Issue a full refund, and let you keep the item you received.

If they do none of the above or start arguing about what you bought, on day 4 click on the dispute and in it click on the ask ebay to step in button. ebay will then issue a full refund from the seller's account and you will not have to ship it back.

Open the link below to learn how ebay's Money Back Guarantee works

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

gregsju · Answer

Pic of the listing, which is what I needed.