Why does eBay allow sells to change the buyer address
I purchase an item and the seller changed my address . I never received it $200.00) eBay said that just because the tracking showed delivered, i lost two hundred dollars. I have proof from the USPS that it was not delivered to my address. Weight of the item was 4 lbs. shipping label was for 6 oz.
20 comments
rseuqinh
·8 months agoEven after the seller has been removed @pcb_guys
-- if you're still within 30 days of the fake "delivered" tracking
-- you can go back to the case/appeal that you lost to click RETURN THIS ITEM
-- and start a return request for the MISSING PARTS OR PIECES reason, upload the proof, etc.
If the missing seller never responds, you will get your refund after the 3 business days. Otherwise if you get a prepaid return label, send that back with the proof to get your refund.
pcb_guys
OP8 months agoI did appeal it. Then I appealed the appeal. That is when an eBay agent informed me that eBay only tracks the the city not the buyers address. That makes it wide open for scammers. I never received anything to make a return
eburtonlab
·8 months ago@pcb_guys
If the buyer actually receives something, the buyer can file a "not as described" return within thirty days for a full refund. In fact, any buyer on eBay can file a "not as described" return, provided the buyer is willing and able to return exactly what was received.
If tracking shows delivery but nothing arrives and the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or documentation that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.
If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.
pcb_guys
OP8 months agoI did provide hard copy evidence from the USPS that it was not delivered to my eBay registered address. Proof that a 6 oz. Label was purchased for a 4 pound item. Was told that eBay does not accept documentation from the USPS. I left negative feedback to inform future customers of this situation. eBay removed it to protect the scammer. They did successfully scam several other buys before eBay removed the seller for exactly the same scenario.
pcb_guys
OP8 months agoStill out my $200.00
kensgiftshop
·8 months agoGo to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.
If the seller wants something returned, make a copy of the letter from USPS and ship it to them.
pcb_guys
OP8 months agoThat is an excellent suggestion. But all of my time frame was devoured by the appeals
kensgiftshop
·8 months agoIn that case, go to your payment source and tell them you were a victim of the fake tracking scam and do a charge back.
25thstreetpeddler
·8 months agoYou didn't say how long ago you placed the order. Based on the surface facts - different address, different weight on the label, this sort of sounds like the seller may have accidentally swapped labels - and your item was shipped to the wrong buyer? And perhaps you'll end up with the another person's order? Just a wild hunch from what I'm reading.
12345jamesstamps
·8 months ago'seller changed my address'...how do you know that?
You never got the package.
We do have porch pirates and such.
kathiec
·8 months agoFrom the OP: "I have proof from the USPS that it was not delivered to my address."
pcb_guys
OP8 months agoIf eBay sees that it is delivered to the same town they consider it delivered. It does not have to be delivered to your registered eBay address. Per an EBay agent.
pcb_guys
OP8 months agoI have hard copy evidence from the USPS that shows that it was not delivered to my registered eBay profile
tobaccocardyahoo
·8 months agoEbay does not provide any tools to allow the seller to change the delivery address.
Sellers find a way to provide an unrelated tracking number without any Ebay assistance.
Just file a dispute with your credit card issuer.
pcb_guys
OP8 months agoAll the seller needs to do is make a fictitious address and then purchase label at the USPS and then enter the tracking information. I left negative feedback for the seller to warn future buyers. eBay removed it to protect the scammer . He hit several other buys before eBay removed the seller.
magicjohnsonsvariety
·8 months agoI see ebay is still scrubbing valid Feedback left by buyers to protect scammers...how wonderful...
jonathanbrightlight
·8 months agoThey’re not doing it to protect scammers. It’s automated, because sellers who deliver orders to buyers shouldn’t receive negative feedback stating they didn’t. That would be verifiably false and not just opinion. The problem is that the tracking data doesn’t specify the address in what is available to eBay, so scammers have used that as a way to both block Item Not Received claims and remove negative feedback. We can see in this case that eBay did remove the seller, but that takes the issue being properly brought to their attention, which negative feedback does not do. I wish eBay would offer a solution to the issue, but blaming them for removing feedback in these situations is misguided.
pcb_guys
OP8 months agoI understand what you are saying about the feed back removal, but The bottom line here is that eBay had no personal customer service to address this issue. Everything about this transaction pointed to a scam situation. And in the end I was scammed out of $200.00. Even after providing positive documentation from the USPS .
jonathanbrightlight
·8 months agoI understand, and I wasn't responding to your loss, though if you haven't yet contacted your credit card issuer (assuming you paid by card), you should definitely do that. I was responding to the comment I quoted about the feedback, though.
eburtonlab
·8 months agoThe bottom line here is that eBay had no personal customer service to address this issue.
Some users have had success contacting eBay via social media to point out the "false tracking" and then submitting documentation. Others have had success filing "not as described" returns and returning exactly what was received. Still others have pursued cases with their payment providers or credit card issuers.
The important thing is to file the correct sort of case in the time allowed. Filing an "item not received" case will not work, since the seller is able to provide "proof" of delivery. Either pursue a "false tracking" case via social media or an "item not as described" return case through eBay if time allows, or else pursue "false tracking" claim through your payment provider.